Staci Hendrix
Toccoa,GA
Summary
Multi-talented billing coordinator offering several years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Overview
15
15
years of professional experience
Work History
Phyiscans Billing Coordinator
Stephens County Hospital
Toccoa, GA
10.2022 - Current
- Athenaone Collector System.
- Management of Revenue Cycle Processes(including daily management of claims worklist, remittance dashboard, claim follow-up, denial follow-up.
- Athena financial reporting, report builder.
- Successfully brought claim holds down from 49% to 8% through implementation of plan and work with Customer Success.
- Work with providers on updating documentation and coding.
- Monthly and weekly meetings with the Customer Success Manager on issues and financial performance.
Medical Office Assistant
Clarkesville Dermatology
Clarkesville, GA
06.2021 - 09.2022
- Submitted diagnosis and procedure codes for insurance companies.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Medical Office Assistant
Stephens County Hospital
Toccoa, GA
11.2016 - 05.2021
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Medical Office Assistant
Toccoa Clinic Medical Associates
Toccoa, GA
09.2009 - 12.2015
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
Education
GED -
North Georgia Technical College
Clarkesville, GA05.2009
Skills
- Knowledge of medical terminology
- Healthcare coding competency
- Good work ethic
- Reliable & trustworthy
- Friendly, positive attitude
- Customer service
- Team management
- Proficiency with Athena
Timeline
Phyiscans Billing Coordinator
Stephens County Hospital
10.2022 - Current
Medical Office Assistant
Clarkesville Dermatology
06.2021 - 09.2022
Medical Office Assistant
Stephens County Hospital
11.2016 - 05.2021
Medical Office Assistant
Toccoa Clinic Medical Associates
09.2009 - 12.2015
GED -
North Georgia Technical College
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