Kiahra moffett
erie,PA
Summary
Dynamic manager with a proven track record at Kentucky Fried Chicken, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and inventory management, achieving significant waste reduction. Committed to fostering a collaborative environment that drives profitability and elevates customer satisfaction.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
4
4
years of professional experience
Work History
Manager
Kentucky Fried Chicken
Erie, PA
06.2022 - 09.2025
- Led daily operations to ensure efficiency and high-quality service in fast-paced environment.
- Trained and mentored staff on best practices and operational procedures, enhancing team performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials for new hires to streamline onboarding process and improve retention rates.
- Enforced health and safety standards, ensuring compliance with regulations and safeguarding employee well-being.
- Collaborated with upper management on strategic initiatives aimed at increasing profitability and market share.
Team Member
Dairy Queen Grill & Chill
Erie, PA
04.2021 - 06.2021
- Assisted customers with inquiries, ensuring positive shopping experiences and satisfaction.
- Collaborated with team members to maintain store organization and product displays.
- Trained new staff on operational procedures and customer service standards.
- Streamlined inventory management processes, reducing stock discrepancies and improving efficiency.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Erie High School
Erie, PASkills
- Customer service
- Team leadership
- Time management
- Collaborative decision-making
- Staff training and development
Timeline
Manager
Kentucky Fried Chicken
06.2022 - 09.2025
Team Member
Dairy Queen Grill & Chill
04.2021 - 06.2021
High School Diploma -
Erie High School