Kiaira mccarvey

Communicated with sales floor teams to locate merchandise and resolve order issues if we can't find the right item for the shipment

• Streamlined order processing by implementing efficient picking and packing techniques.
• Picked and packed order items.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Kept work areas neat, clean and free from debris.
• Greeted customers and directed to requested products.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Participated in training programs to enhance product knowledge and customer service skills.

• Managed shift operations while directing crew assignments and maintaining service pace during peak periods.
• Trained new team members on food preparation, register procedures, and customer service standards.
• Managed cash handling, drawer counts, and transaction accuracy throughout assigned shifts.
• Resolved customer concerns quickly, preserving service quality and guest satisfaction.
• Monitored food safety, cleanliness, and sanitation practices to support compliance with brand requirements.
• Coordinated opening and closing procedures, ensuring readiness and secure end-of-shift completion.
• Supported inventory control, restocking, and prep coordination to reduce delays and shortages.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.