Kialee Rolland
Jacksonville,NC
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
IHOP
Warner Robins, GA
03.2020 - 01.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
Childcare Assistant
Marine Corps Community Services Child Development Center
Camp Lejeune, NC
08.2023 - 02.2024
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
Server/Cashier
Sonnys BBQ
Warner Robins, GA
10.2019 - 03.2020
- Greeted guests and provided menus.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA05-2023
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NCSkills
- Guest Engagement
- Food Running
- Safe Food Handling
- Table Bussing
- Cash Handling
- Menu knowledge
- Exceptional customer service
- Guest Seating
- CPR training
- First aid certificate
Certification
- CPR Certified
- First Aid Certified
Timeline
Childcare Assistant
Marine Corps Community Services Child Development Center
08.2023 - 02.2024
Server
IHOP
03.2020 - 01.2022
Server/Cashier
Sonnys BBQ
10.2019 - 03.2020
High School Diploma -
Warner Robins High School
Associate of Arts -
Coastal Carolina Community College
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