Kialeyanne Brabham
Augusta,GA
Summary
Dynamic host at Outback Steakhouse with a strong track record in dining room management and team collaboration. Achievements include substantial improvements in service efficiency and customer satisfaction, driven by a commitment to health standards and customer engagement. Known for leveraging adaptability and hospitality skills to cultivate a welcoming atmosphere that encourages repeat business.
Overview
1
1
year of professional experience
Work History
Host
Outback Steakhouse
Augusta, GA
06.2024 - Current
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining areas for any damages or defects.
- Directed patrons to lounges and waiting areas.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Took reservations from patrons by phone or online.
- Contributed to team efforts by accomplishing related tasks as needed.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Took reservations over phone and in person.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Ensured compliance with health and safety regulations within the restaurant.
Education
GED -
Augusta Technical College
Grovetown, GA05-2025
Skills
- Adaptable to change
- Team collaboration
- Front of house organization
- Dining room management
- Customer service
- Professional appearance
- Hospitality and accommodation
- Customer engagement
- Health standards
- Takeout order processing
Affiliations
- Drawing
- reading
Timeline
Host
Outback Steakhouse
06.2024 - Current
GED -
Augusta Technical College
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