KIAN M. KNOX
92 Sherwood Lane, Westampton,NJ
Summary
A highly motivated and results-oriented professional with a proven track record for success in customer service. I am skilled in leadership/employee training, point of sale (POS) systems, handling cash payments, and de-scalation of difficult customers. I am dedicated to delivering exceptional outcomes with exceeding expectations that as allowed me to develop a strategic mindset and keen eye for detail. I thrive for fast-paced environments, enjoy tackling complex challenges and excelling in building and maintaining productive relationships with customers, clients, and colleagues at all levels. I am seeking a life-long career in law enforcement where I can continue mastering my work ethic, serving the local communities, and mentoring the youth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Virtua Hospital
07.2024 - Current
- Responds to emergency situations utilizing coded alerts. Serving as an operations responder, assisting and using special equipment as required.
- Utilizes Health System technology and systems to provide visitor control, input and output data; investigations, incident reports and shift logs; access control; infant protection and the security of sensitive areas.
- Works closely with and effectively communicates (verbal and written) to division team members; officer-in-charge (OIC), immediate supervisor, Health System security teams, and law enforcement agencies.
- Provides written reports of all security related incidents occurring during assigned shifts. Supplies accurate information, directions and responses to all emergency situations.
- Safeguards, patrols, and monitors the buildings and hospital grounds by performing surveillance and monitoring security & safety related computer systems, cameras, and alarms.
- Executes all duties associated with all assigned posts, including making safety rounds, traffic control and special assignments.
Crew Trainer
McDonald's
06.2021 - 07.2024
- Managed the training program for new employees while responsible for teaching new employees the skills and knowledge they needed to succeed in their roles.
- Assessed employee performance by evaluating the performance of new employees, providing feedback and coaching as needed while tracking employee progress and identifying areas for improvement.
- Maintained training materials ensuring that all training materials, including manuals and videos, were up-to-date and accurate and creating new training materials as needed.
- Participated in team meetings and training's delegated to contributing my expertise and insights during these sessions.
- Adhered to all company policies and procedures including those related to food safety, customer service, and employee conduct.
Education
No Degree - Criminal Justice
Rowan College At Burlington County
Mount Laurel, NJ06-2028
High School Diploma - undefined
Lenape High School
Medford, NJ06.2024
Skills
- Customer Service
- Ability to Work Under Pressure
- Leadership
- Public Speaking
- Teamwork
- Complex Problem Solving
- Communication
- Workplace Training
- Organized
- Surveillance
- Critical thinking
- Cardiopulmonary resuscitation (CPR)
- Emergency Management
- Report writing
- Incident reporting
- General security
- CCTV monitoring
- Detail-oriented
- Emergency response
- Patrol operations
Certification
- Heartsaver for K - 12 Schools (American Heart Assoc.) Aug 2023 — Present Willingboro NJ
- Basic Life Support Provider Aug 2024 — Present Willingboro NJ
- In-person De-escalation Training Aug 2024 — Aug 2024 Voorhees NJ Live Class Dates 8/6/2024 to 8/6/2024
- Curr: API Time & Attendance Colleague Training Jul 2024 — Jul 2024 Willingboro NJ
- Drug Diversion Education - All Collegues Jul 2024 — Jul 2024 Willingboro NJ
- Emotions at Work Training Jul 2024 — Jul 2024 Willingboro NJ
- Recognizing & Responding to Human Trafficking Training Jul 2024 — Jul 2024 Willingboro NJ
- Intersection of Blind Spots & Your Brain Training Jul 2024 — Jul 2024 Willingboro NJ
- Curr: Virtua Compliance Training Jul 2024 — Jul 2024 Willingboro NJ
- High Reliability Organization Safe and Reliable Error Prevention Training Jul 2024 — Jul 2024 Willingboro NJ
- Fit to Work Attestation Training Jul 2024 — Jul 2024 Willingboro NJ
EXTRA-CURRICULAR ACTIVITIES
- Willingboro Youth Police Academy Instructor (Volunteer) Aug 2024 - Present Willingboro, NJ
- Willingboro Police Department Willingboro Youth Police Academy Class 12 & 13 Jul 2022 — Aug 2023
- Willingboro NJ Class 12 - 2022 Class 13 - 2023
- Willingboro Police Department Civilian Passenger Aug 2022 — Present Willingboro NJ
- Willingboro Police Department Active Shooter Training "Roleplayer" Apr 2024 — Apr 2024
- Willingboro NJ Willingboro Township Clean Community Initiative Aug 2022 — Aug 2022 Willingboro NJ
- U.S. Army JROTC Aug 2020 — Jun 2024 Medford NJ
- U.S. Army JROTC Service Learning “Help Cadets Help Pets” Drive, and Burlington County Animal Shelter Apr 2022 — Apr 2022 Burlington County
- U.S. Army JROTC Service Learning Facilitator Apr 2023 — Apr 2023 Medford NJ
- U.S. Army JROTC Open House Speech Sep 2024 — Sep 2024 Medford NJ
- U.S. Army JROTC Harrington Middle School Speech Oct 2023 — Oct 2023 Medford NJ
- U.S. Army JROTC Annual Military Ball Invocation & Benediction May 2023 Medford NJ
AWARDS / HONORS / DISTINCTIONS
- Willingboro Youth Police Academy Academic Award, U.S. Army JROTC "The Commendation Medal"
- U.S. Army JROTC "Department of the Army – Superior JROTC Cadet"
- U.S. Army JROTC "Order of the Daledalin's"
- U.S. Army JROTC "The Proficiency Medal"
- U.S. Army JROTC "The Military Orders of Foreign Wars"
- U.S. Army JROTC "The Retired Enlisted Association JROTC Award"
- U.S. Army JROTC "The Military Orders of Foreign Wars of the United States."
Timeline
Security Officer
Virtua Hospital
07.2024 - Current
Crew Trainer
McDonald's
06.2021 - 07.2024
High School Diploma - undefined
Lenape High School
No Degree - Criminal Justice
Rowan College At Burlington County
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