Kiana Bermudez
Elmwood Park,NJ
Summary
Dedicated Sales Coordinator with over 2 years of experience. Known for being a problem-solver and attentive to details. Able to successfully support sales team as well as other departments. Adept at building strong relationships with employees and providing excellent customer service. Looking to contribute to a company's success by utilizing my skills and expertise.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
ColorStreet
2021.09 - 2024.02
- Supported the sales team by managing day-to-day administrative tasks and coordinating sales activities to maximize efficiency and productivity
- Organized and executed an unforgettable incentive trip for high-performing salespeople, rewarding and motivating the team to exceed targets
- Played a key role in the successful relaunch of the company's Swag Store
- Prepared and analyzed sales reports, providing valuable insights and recommendations to the management team to optimize sales performance
- Managed external translation account for all company translation needs
- Conducted monthly customer surveys to gather feedback on service quality and product satisfaction, helping to identify areas of improvement and driving a 10% increase in overall customer loyalty
- Addressed and resolved customer inquiries, concerns, and complaints in a courteous and timely manner
- Conducted market research to identify potential new sales opportunities and target markets, providing valuable insights to the sales team and guiding sales strategies for increased revenue
- Coordinated special events to promote the company's products and build relationships with customers and potential clients, resulting in increased brand visibility and sales opportunities.
Customer Service Representative
Color Street
2019.10 - 2021.09
- Developed and maintained a deep understanding of Color Street's products and services to efficiently and effectively assist customers in resolving inquiries or issues
- Identified and analyzed customer needs and trends to provide feedback and recommendations to the marketing team for product improvements and new product development
- Provided prompt and friendly customer service to ensure a positive experience for all customers, resulting in increased customer satisfaction and loyalty
- Ensured accurate and timely processing of customer orders and requests to maintain high levels of customer satisfaction and minimize order errors.
Lab Aide
GenPath Diagnostics
2018.01 - 2019.10
- Assisted in maintaining the cleanliness and organization of the laboratory, ensuring a safe and efficient work environment
- Filed all discrepancy slides
- Scanned and routed all specimen
- Assisted in the training and orientation of new lab aides to ensure they are familiar with lab procedures and safety protocols.
Office Assistant
GenPath Diagnostics
2014.04 - 2017.12
- Assisted in managing office inventory and ordering supplies as needed
- Coordinated and scheduled pick up of client specimen with courier services
- Maintained accurate and up to date records of all client requisitions and specimen shipments.
Education
Bachelor of Arts in English -
Montclair State University
Montclair, NJ05.2019
Skills
- Customer Service
- Project Management
- Market Research
- Data Analysis
- ECommerce
- Problem-Solving
- Microsoft Office (Word, Excel, Powerpoint)
- Google Suite
- Exigo
- Zendesk
- Outlook
- Account Management
Languages
Spanish
Native or Bilingual
Timeline
Sales Coordinator
ColorStreet
2021.09 - 2024.02
Customer Service Representative
Color Street
2019.10 - 2021.09
Lab Aide
GenPath Diagnostics
2018.01 - 2019.10
Office Assistant
GenPath Diagnostics
2014.04 - 2017.12
Bachelor of Arts in English -
Montclair State University
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