KIANA BETANCOURT
Queens,NY
Summary
Authorized to work in the US for any employer. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Edison Home Care
Brooklyn, NY
10.2025 - Current
- Administered medications and monitored vital signs to ensure client health and safety.
- Assisted clients with mobility, transfers, and rehabilitation exercises to enhance independence.
- Provided personal care and assistance with daily living activities for clients in home settings.
- Developed and maintained strong relationships with clients, fostering trust and communication.
Security Supervisor
GardaWorld Security
Brooklyn, NY
04.2023 - 01.2025
- Supervised daily security operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored security personnel on best practices for crowd management and incident response.
- Trained and mentored junior security staff on emergency response procedures and conflict resolution techniques.
- Coordinated scheduling and deployment of security personnel across multiple locations to optimize coverage.
- Conducted regular site inspections to identify vulnerabilities and implement corrective actions as necessary.
- Coordinated communication between security teams and event organizers to enhance operational efficiency.
JFK Airport Traffic Officer
Allied Universal
Jamaica, NY
09.2022 - 04.2023
- Facilitated passenger movement through basic and advanced security screenings using effective communication and customer service skills.
- Coordinated terminal entry and exit points through organized, team-based approach to enhance security.
- Enforced traffic regulations to ensure safety and compliance within designated areas.
- Monitored vehicle flow, reducing congestion through strategic positioning and communication with drivers.
- Guided public with directions and information while ensuring strong security management.
Security Guard
Macy's
New York, NY
12.2018 - 10.2021
- Operated detecting devices to screen individuals, ensuring prohibited articles did not enter restricted areas.
- Secured building from unauthorized access through regular patrols and monitoring.
- Monitored CCTV feeds of building and grounds.
- Scanned guests, belongings and deliveries to protect attendees at large events.
- Responded quickly to medical and building emergencies.
- Utilized verbal and physical deescalation strategies to restore order and mitigate tensions effectively.
- Responded to alarms and investigated disturbances.
Cashier
Burger King
Brooklyn, NY
02.2014 - 04.2017
- Engaged customers in conversation to enhance transaction experience and build rapport.
- Used suggestive selling to increase transaction value.
- Informed customers of promotions and special offers to increase sales.
- Provided customers with information on promotions and product availability to support informed purchasing decisions.
- Promoted loyalty programs and store cards to encourage repeat business and increase customer retention.
- Addressed customer questions and complaints with professionalism.
- Ensured customers felt valued by actively engaging with them. and attended to their needs.
- Provided information to customers on products or services.
- Balanced cash drawer at beginning and end of each shift.
- Maintained balance sheets with transaction information.
- Trained new retail team members in customer service and company policies.
Education
High school diploma -
Thomas Jefferson High School
Brooklyn, NY06.2017
Skills
- Companionship Support
- Customer Service
- Communication skills
- Time Management
- Data Entry
- Typing
- Security
- Loss Prevention
- Front Desk
- Computer Operation
- Packaging
- Certifications/licenses
Timeline
Home Health Aide
Edison Home Care
10.2025 - Current
Security Supervisor
GardaWorld Security
04.2023 - 01.2025
JFK Airport Traffic Officer
Allied Universal
09.2022 - 04.2023
Security Guard
Macy's
12.2018 - 10.2021
Cashier
Burger King
02.2014 - 04.2017
High school diploma -
Thomas Jefferson High School