Kiana Biggens
Clinton Township,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Delivery Station Liaison/Customer Service Representative
Amazon
Sterling Heights, MI
07.2022 - Current
- Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs.
- Update logs with timely and accurate information meet internal requirements and recordkeeping demands.
- Balancing team and individual responsibilities; Exhibiting objectivity and openness to others' views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Paralegal Assistant
Law Offices of Reid &Reid
Detroit, MI
05.2017 - 12.2020
- Researched laws and regulations and delivered reports and analysis to Head Attorney.
- Prepared clients for appointments, depositions and testimony.
- Participated in client interviews, observed questioning process and documented information.
- Partnered with attorneys to provide detailed performance reports for corrective action planning.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Organized client calendars, prepared mailings and handled high call volumes.
Workshop Facilitator
Alternatives for Girls
Detroit, MI
06.2012 - 08.2016
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Handled delegated tasks.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Taught youth how to drive discussion and promote change through various channels.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MI05.2018
Associate of Applied Science - Law Enforcement Administration
Wayne County Community College District
Detroit, MI06.2015
Certificate - Leadership Training
Alternatives For Girls Training Center
Detroit, MI2015
Certificate - National Career Readiness (Workkeys)
Henry Ford Community College M-TEC-TEC
Dearborn, MI09.2010
Certificate - Workforce Strategies
Henry Ford College M-TEC
Dearborn, MI09.2010
GED -
ASPIRE Program
Toledo, OH2005
Skills
- Exceptional Written and Verbal Communication Skills
- Multitasking and Prioritization
- Conflict Resolution
- Report Writing
- Critical Thinking
- Microsoft Office Proficient
- File and Records Management
- Project Management
- Valid Driver's License
- Time Management Skills
Timeline
Delivery Station Liaison/Customer Service Representative
Amazon
07.2022 - Current
Paralegal Assistant
Law Offices of Reid &Reid
05.2017 - 12.2020
Workshop Facilitator
Alternatives for Girls
06.2012 - 08.2016
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Applied Science - Law Enforcement Administration
Wayne County Community College District
Certificate - Leadership Training
Alternatives For Girls Training Center
Certificate - National Career Readiness (Workkeys)
Henry Ford Community College M-TEC-TEC
Certificate - Workforce Strategies
Henry Ford College M-TEC
GED -
ASPIRE Program