Wendy Willett
Sarasota
Summary
Enthusiastic customer service specialist ready to join your team to utilize my 20+ years of experience in providing exceptional customer service. My goal is to obtain a position with an organization that has an established foundation in which I can flourish applying my knowledge in customer service, multi-tasking, organization, and management.
Overview
20
20
years of professional experience
Work History
Customer Service Representative/Practice Liaison
OptiCall, Inc
01.2005 - Current
- Customer Service Representative: Answering patient calls daily, scheduling appointments for various specialists in the medical field. Addressed general questions and misdirected calls.
- Practice Liaison: Acting as a communication bridge between the patient, the physician, and the surgical facility. Maintain schedule, process, procedure and pricing for various external medical practices, assist in training, quality control, managing best practices and streamlining procedures department wide.
Education
High School Diploma -
Thornridge High School
Dolton, ILSkills
- Exceptional customer service
- Verbal & Written Communication
- Word, Excel, OneDrive & Outlook
- Thrive in a fast-paced environment
- Data entry
- Call center operations
- Scheduling
- Appointment scheduling
- Administrative support
Timeline
Customer Service Representative/Practice Liaison
OptiCall, Inc
01.2005 - Current
High School Diploma -
Thornridge High School
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