Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiana Cardoza

Houston

Summary

Customer-focused and highly driven professional with a proven track record in front desk operations, customer relations, and service management. Brings strong communication skills, leadership experience, and a commitment to excellence, developed through roles in customer service. Dedicated to ensuring seamless guest experiences from arrival to departure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salon Manager

Faze II Salon
Houston
02.2023 - 11.2025
  • Hired, trained, and evaluated stylists, assistants, and front desk staff.
  • Tracked daily sales, prepared financial reports, and assisted with budgeting.
  • Managed scheduling for staff & appointments to maximize productivity and customer flow.
  • Resolved client concerns promptly to maintain a positive environment.

Front Desk Manager

Quality Inn Suites
Laporte
06.2019 - 01.2023
  • Managed front desk operations and ensured smooth guest check-in and check-out processes.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Handle guest concerns, special requests, and complaints professionally.
  • Assisted with training new staff members on front desk procedures and policies.

Customer Service Rep

Comcast
Alvin
04.2018 - 05.2019
  • Efficient at handling high call volumes while maintaining quality service.
  • Fast typing speed and accurate data entry.
  • Experienced in billing inquiries, account updates, and service modifications.
  • Skilled in troubleshooting technical issues for internet, TV, and phone services.

Education

High School Diploma -

The College of Health Care Professions
TX
11-2026

Skills

  • Guest services and client relations
  • Team leadership
  • Scheduling and organization
  • Conflict resolution
  • Sales strategies
  • Operations management
  • Effective communication
  • Client satisfaction
  • Time management

Certification

  • Certified Freight Trucking Dispatcher
  • Ombre Brow Artist (Permanent Makeup Artist)

Timeline

Salon Manager

Faze II Salon
02.2023 - 11.2025

Front Desk Manager

Quality Inn Suites
06.2019 - 01.2023

Customer Service Rep

Comcast
04.2018 - 05.2019

High School Diploma -

The College of Health Care Professions
Kiana Cardoza