Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kiana Cervantes

Plant city,FL

Summary

Certified Phlebotomy technician (CPT) looking to apply my compassion for people and strong work ethic in an established organization. I am committed to enhancing patient outcomes via proper patient communication and Patient introduction and looking forward to contributing to a team dedicated to delivering compassionate , patient-centered healthcare.

Overview

1
1
Certification
4
4
years of professional experience

Work History

Crew Team Member

McDonald's Restaurant
Plant City, FL
03.2022 - Current
  • Provided exceptional customer service, ensuring guest satisfaction and fostering a welcoming environment.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
  • Operated kitchen equipment efficiently to prepare menu items in accordance with established standards.
  • Maintained cleanliness and organization of workstations, adhering to food safety regulations consistently.

Crew Leader

McDonald's
Plant City, FL
08.2024 - 04.2025
  • Trained and mentored new crew members on service standards and operational procedures.
  • Supervised daily operations to ensure efficient workflow and optimal staff performance.
  • Implemented quality control measures to maintain food safety and service excellence.
  • Coordinated shift schedules to maximize staffing efficiency during peak hours.

Education

High School Diploma -

Strawberry Crest Highschool
Dover, FL
12-2026

Certified Phlebotomy Technician (CPT) -

Hillsborough Community College
Tampa, FL

Skills

  • Customer service
  • Client interaction
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Specimen preparation
  • Teamwork and collaboration
  • Performance improvement
  • Venipuncture
  • Inventory management

Certification

  • PT - Phlebotomy Technician

Languages

Spanish
Limited Working

Timeline

Crew Leader

McDonald's
08.2024 - 04.2025

Crew Team Member

McDonald's Restaurant
03.2022 - Current

Certified Phlebotomy Technician (CPT) -

Hillsborough Community College

High School Diploma -

Strawberry Crest Highschool