Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiana Collado

Staten Island,NY

Summary

Results-driven Medical Billing Coordinator at Mount Sinai Health System with a strong focus on insurance verification and financial analysis. Achieved a significant reduction in outstanding accounts by leveraging meticulous attention to detail and effective problem-solving skills. Proficient in billing procedures and data entry, consistently ensuring accuracy and compliance in all transactions. Aiming to enhance operational efficiency through continuous improvement initiatives.

Overview

6
6
years of professional experience

Work History

Medical Billing Coordinator

Mount Sinai Health System
New York, NY
10.2024 - Current
  • Executed account updates and noted account information in company data systems.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Submitted electronic and paper claims to insurance companies.
  • Reviewed medical records for accuracy and completeness prior to billing.
  • Investigated denied or rejected claims due to incorrect coding or lack of authorization.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Verified patient eligibility, coverage details, and payment information.
  • Monitored past due accounts and pursued collections on outstanding invoices.

Banker

Citizens Bank
Staten Island, NY
04.2022 - 07.2024
  • Identified financial needs of customers and presented appropriate product and service options.
  • Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
  • Entered new account information into computers and filed related forms and other documents.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Analyzed client financial data to recommend personalized banking and investment solutions.
  • Developed promotional strategies to attract new customers to the bank's products and services.

Universal Banker

Chase Bank
Staten Island, NY
11.2018 - 10.2020
  • Resolved customer inquiries and complaints, ensuring satisfaction and compliance with banking regulations.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Helped customers understand and use mobile applications and online banking.
  • Transmitted orders to supply cash to meet daily needs.
  • Performed special services for customers, ordering bank cards and checks.

Education

High School Diploma -

Port Richmond High School
Staten Island, NY
06-2016

Bachelor of Arts -

Southern New Hampshire University
Hooksett, NH

Skills

  • Insurance verification
  • Financial analysis
  • Attention to detail
  • Problem solving
  • Communication skills
  • Billing procedures
  • Data entry
  • Billing adjustments and refunds
  • Billing systems and software

Languages

Spanish
Native/ Bilingual

Timeline

Medical Billing Coordinator

Mount Sinai Health System
10.2024 - Current

Banker

Citizens Bank
04.2022 - 07.2024

Universal Banker

Chase Bank
11.2018 - 10.2020

High School Diploma -

Port Richmond High School

Bachelor of Arts -

Southern New Hampshire University

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Kiana Collado