Kiana Copeland
Chattanooga,TN
Summary
Proactive Receptionist Administrator with extensive experience in patient transport and reception management. Skilled in multi-line phone operation, appointment setting, and maintaining a welcoming environment. Adept at training new staff, handling complaints, and ensuring patient safety and comfort during transport.
Overview
3
3
years of professional experience
Work History
Motivational Speaker
Private Firm
08.2024 - Current
- Attracted new clients through targeted social media campaigns showcasing highlights from previous speaking engagements along with client testimonials.
- Inspired positive change in attendees by sharing actionable advice, tools, and strategies for personal growth.
- Mentored aspiring speakers by providing guidance on developing effective speaking techniques and confidence-building strategies.
- Received numerous testimonials from satisfied clients praising the impact of motivational speeches on their teams'' performance and morale.
Receptionist Administrator
Partnership for Families and Children
08.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Art Thearpy
Behavioural Health
02.2023 - Current
Education
High School Diploma -
The Howard School
Chattanooga, TNAssociate of Science - Social Work
Chattanooga State Community College
Chattanooga, TN05.2025
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
Timeline
Motivational Speaker
Private Firm
08.2024 - Current
Art Thearpy
Behavioural Health
02.2023 - Current
Receptionist Administrator
Partnership for Families and Children
08.2021 - Current
High School Diploma -
The Howard School
Associate of Science - Social Work
Chattanooga State Community College
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