Summary
Overview
Work History
Education
Skills
Timeline
Server

Kiana Frederick

Silver Spring,MD

Summary

Motivated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and documenting strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings

Overview

3
3
years of professional experience

Work History

Server

Privilege DC
09.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Lead Server/Hostess

Kaldi's Social House
11.2021 - 12.2022
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.

Sales Associate/Cashier Team Lead

Burlington
07.2020 - 06.2021
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Kept detailed records of daily activities through online customer database.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Criminology

Howard University
Washington, DC
05.2023

High School Diploma -

Manhattan Hunter Science High School
Manhattan, NY
06.2019

Skills

  • Front of House Display Creation
  • Transactions and Cash Handling
  • POS System Expertise
  • Customer Service and Rapport
  • Organizational Skills
  • Telephone Reservations
  • Time Management
  • Interpersonal Communication Skills
  • Ability to Multitask

Timeline

Server

Privilege DC
09.2022 - Current

Lead Server/Hostess

Kaldi's Social House
11.2021 - 12.2022

Sales Associate/Cashier Team Lead

Burlington
07.2020 - 06.2021

Criminology

Howard University

High School Diploma -

Manhattan Hunter Science High School

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Kiana Frederick