Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiana Hayes

Summary

Dynamic bartender with extensive experience at World Yacht, skilled in mixology and upselling strategies. Recognized for enhancing guest satisfaction through exceptional customer service and efficient conflict resolution. Proven ability to manage inventory effectively while maintaining health and safety compliance, ensuring a high-quality dining experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender/Server

World Yacht
Manhattan, NY
07.2020 - 10.2024
  • Implemented procedures to prevent guest intoxication.
  • Maximized guest satisfaction through strategic upselling of items.
  • Demonstrated passion and understanding of menu items.
  • Educated incoming staff on effective usage of restaurant procedures and operations.
  • Ensured all products met standards by performing inventory checks before and after shifts.

Bartender

Taj Lounge
Manhattan, NY
12.2023 - 04.2024
  • Greeted frequent visitors by name and explained new promotions.
  • Exhibited enthusiasm and expertise in addressing inquiries about the food and beverage menu.
  • Anticipated guest needs for enhanced satisfaction and experience.
  • Addressed minor customer service concerns with efficiency.

Waitress

Coco La Reve
Astoria, NY
02.2022 - 05.2022
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

Bachelor of Science - Criminal Justice

St. John's University
Jamaica, NY
05-2020

Skills

  • Mixology techniques
  • Inventory management
  • Point of sale operation
  • Health and safety compliance
  • Upselling strategies
  • Customer service
  • Conflict resolution
  • Time management
  • Communication skills
  • Detail-oriented
  • Menu memorization

Certification

TIPS Certified: Issued 01/22/2025

Timeline

Bartender

Taj Lounge
12.2023 - 04.2024

Waitress

Coco La Reve
02.2022 - 05.2022

Bartender/Server

World Yacht
07.2020 - 10.2024

Bachelor of Science - Criminal Justice

St. John's University
Kiana Hayes