Kiana Henry
Anaheim,CA
Summary
Dynamic Sales and Operations leader, skilled at managing diverse, cross-functional teams in highly complex environments. Her ability to synthesize large amounts of data for strategic insights has driven effective transformational change across industries. With a track record of winning through effective leadership and team cohesion, she has driven a 20% reduction in project delays while enhancing client relationships, consistently beaten sales targets, and generated over $19 million in newly won business opportunities.
Overview
9
9
years of professional experience
Work History
Sales and Service Excellence Business Analyst
Deloitte
06.2022 - 09.2025
- Successfully managed and mitigated risks for complex global projects affecting 10+ business areas across 30+ countries, utilizing tools like JIRA to deliver projects on time and within budget.
- Effectively lead a team of 10+ to deliver strategic insights to Fortune 500 tech executives, delivering industry-leading benchmarks for informed sales and operations planning.
- Synthesized complex and vast amounts of data into compelling executive reports, enabling transparent decision-making for executive leadership teams.
- Identified gaps in training materials and business processes for strategic enablement, resulting in a revenue uptick and the resolution of over 200 client pain points.
- Facilitated workshops and collaborated with cross-functional teams to develop detailed business requirement documents to present to project stakeholders.
- Assisted in user acceptance testing to ensure solution alignment with requirements.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Identified gaps between current state and desired future state operations.
- Assisted in developing training materials for internal staff on new products or services.
Sales & Acquisitions Consultant
Acceleration Capital
03.2022 - 06.2022
- Managed sales pipelines and developed market strategies, exceeding lead generation targets.
- Conducted business development and territory expansion, generating $2M+ in new sales opportunities
Freelance Business Consultant
01.2019 - 01.2022
- Advised on real estate expansion strategies and financial projections for market expansion
Freelance English Instructor
01.2019 - 01.2022
- Developed and executed educational programs for international institutions, driving student success and satisfaction
Commercial Real Estate Broker
SVN Portland
04.2016 - 12.2016
- Top-producing new broker, individually securing $13.5M in exclusive listings and developing a $15M sales pipeline.
- Conducted market research and financial analysis to guide clients on investment decisions.
- Built strong client relationships through data-backed presentations and strategic insights.
Education
University of Southern California - Policy, Planning and Development, Real Estate Development & Finance
University of Southern California
Skills
- Global project management
- Risk management
- Business process improvement
- Gap analysis
- Executive reporting
- Data visualization
- Revenue operations
- Client relationship management
Global Experience And Volunteering
- MedTech Community of Practice Organizer (Deloitte 2023)
- Local Peer Community Organizer (Deloitte 2023)
- USC Song Girl / University Ambassador (2014)
Certifications And Tools
- JIRA
- Microsoft Office Suite
Accomplishments
Division 1 Track and Field Athlete at the University of Southern California (2012-2013)
2 Outstanding Performance Awards (Deloitte 2022, 2023)
Canyon High School Hall of Fame Inductee (2023)
Affiliations
USC Marshall Alumni Association Orange County
Timeline
Sales and Service Excellence Business Analyst
Deloitte
06.2022 - 09.2025
Sales & Acquisitions Consultant
Acceleration Capital
03.2022 - 06.2022
Freelance Business Consultant
01.2019 - 01.2022
Freelance English Instructor
01.2019 - 01.2022
Commercial Real Estate Broker
SVN Portland
04.2016 - 12.2016
University of Southern California - Policy, Planning and Development, Real Estate Development & Finance
University of Southern California