Kiana Hernandez
Thibodaux,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Wal-Mart Associate
Walmart
Cut Off
08.2022 - 10.2023
- Trained in Digital department
- Assisted customers and handled their needs and complaints
- Maintained efficient clerical systems
- Handled cash.
Server/Bartender
Genghis Grill
McKinney
11.2021 - 07.2022
- Worked in a high volume dining establishment
- 4 years of experience with preparing Alcoholic and non-alcoholic beverages
- Followed food and beverage safety guidelines.
IHOP server
IHOP
McKinney
05.2020 - 11.2021
- Handled a high volume of customers regularly
- Greeted all guests and made every customer feel confident in our work, food, and our environment
- Took and memorized orders
- Prepped orders
- Served food
- Checked on guests frequently
- Processed transactions
- Cleared tables
- Cleaned and sanitized restaurant.
Call Center Agent
Iqor
Allentown, PA
02.2019 - 03.2020
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Associate
QVC
Allentown, PA
01.2019 - 08.2019
- My duties were to scan, box, and ship off every item that came into my section.
Waffle House Server
Waffle House
Allentown, PA
04.2018 - 07.2018
- Handled about 26 tables daily
- Took food and drink orders
- Served meals
- Checked on my guests frequently.
Education
High school -
William Allen High School
Allentown, PA06.2019
Skills
- Upselling
- Time management
- Sales
- Bilingual
- Attention to Detail
- Customer interaction
- Cash Handling
- Leadership Qualities
- Time Management
- Customer Service
- Courteous and Professional
- Relationship Building
- Complex Problem-Solving
- Oral communication
- Sales Techniques
- Team Cooperation
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
Personal Information
Relocation: Anywhere
Languages
Spanish
Native or Bilingual
Timeline
Wal-Mart Associate
Walmart
08.2022 - 10.2023
Server/Bartender
Genghis Grill
11.2021 - 07.2022
IHOP server
IHOP
05.2020 - 11.2021
Call Center Agent
Iqor
02.2019 - 03.2020
Warehouse Associate
QVC
01.2019 - 08.2019
Waffle House Server
Waffle House
04.2018 - 07.2018
High school -
William Allen High School