Kiana Higgins
Versailles,KY
Summary
Dedicated and versatile, professional with a unique blend of experience as a Resident Assistant, Crew Trainer at McDonald's, and Mentor at detention and justice centers. Proven ability to lead and inspire a team while cultivating a culture of growth and excellence. Possess strong interpersonal and conflict resolution skills through a variety of roles. Committed to making a positive impact and promoting personal development. Eager to contribute to an organization with a focus on leadership and service, where having a versatile skill set can drive success and promote a culture of empowerment and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Resident Assistant
Western Kentucky University
08.2022 - Current
- Write and submit incident reports and maintenance requests.
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Promoted culture of respect and understanding among students.
Crew Trainer
McDonald's Restaurant
07.2018 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared food, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Collaborated with team members to complete orders.
- Trained other employees in customer service, food safety, and performance requirements.
Education
Bachelor of Arts - Criminology, Sociology
Western Kentucky University
Bowling Green, KY05.2024
Skills
- Time Management
- Adaptability
- Effective Planning
- Effective Communication
- Student Engagement
- Student Leadership
- Community Meetings
- Observational Skills
- Mediation
- Public Speaking
- Self Confident
- Compassionate Care
Volunteering
- Foster Donation
- Mentoring at the Detention Center every Monday from August 2023 to November 2023 teaching the young men lessons from Junior Achievement which includes skills such as interview etiquette, proper communication through an interview, and other skills.
- Mentoring at the Justice Center every Wednesday from August 2023 to November 2023 working with mentees more personally and working on things individualized to their lives. Working on things such as anger management, how to fill out resumes, and other essential life skills.
Certification
- Responsible Conduct of Research (CITI) Training - August 2023
- Human Subjects Research (CITI) Training - August 2023
- QPR (Question, Persuade, Refer)- August 2023
Timeline
Resident Assistant
Western Kentucky University
08.2022 - Current
Crew Trainer
McDonald's Restaurant
07.2018 - Current
Bachelor of Arts - Criminology, Sociology
Western Kentucky University
- Responsible Conduct of Research (CITI) Training - August 2023
- Human Subjects Research (CITI) Training - August 2023
- QPR (Question, Persuade, Refer)- August 2023
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