Kiana Hill
Reno
Summary
Dynamic manager with a proven track record at GameStop, excelling in team coordination and customer service. Expert in project management and expense oversight, I have driven sales growth and elevated customer satisfaction through effective coaching and strategic initiatives. Composed under pressure, I thrive in fast-paced environments, ensuring operational excellence.
Overview
11
11
years of professional experience
Work History
Manager
GameStop
02.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Store Manager
Extra Space Storage
07.2023 - 12.2023
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Executed daily sales transactions to balance and log day-to-day revenue.
Lead Hostess
Cheesecake Factory Inc
10.2022 - 07.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assistant Manager
Extra Space Storage
02.2022 - 10.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Compiled financial data to comply with budget.
- Managed over 1,300 clients and billing.
Hostess
Cheesecake Factory Restaurant
03.2021 - 01.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues
- Took over 50 reservations daily and to-go orders by phone, answered customer questions and informed of accurate wait times.
Hostess / Cashier
Hyatt Regency Of Sacramento
06.2019 - 04.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise while keeping budget.
- Managed cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Manager
The Sacramento Sweets Co
08.2014 - 06.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CA07.2012
Skills
- Interactive Communication Skills
- Hospitality service expertise
- Recruiting and Interviewing
- Project Management
- Service Prioritization
- Time management
- Composed Under Pressure
- Team Coordination
- Budgeting
- Customer service
- Sales growth
- Expense Oversight
Timeline
Manager
GameStop
02.2024 - Current
Assistant Store Manager
Extra Space Storage
07.2023 - 12.2023
Lead Hostess
Cheesecake Factory Inc
10.2022 - 07.2023
Assistant Manager
Extra Space Storage
02.2022 - 10.2022
Hostess
Cheesecake Factory Restaurant
03.2021 - 01.2022
Hostess / Cashier
Hyatt Regency Of Sacramento
06.2019 - 04.2021
Manager
The Sacramento Sweets Co
08.2014 - 06.2019
High School Diploma -
Will C. Wood High School
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