Kiana J. Kimber
Hoover,AL
Summary
Motivated and dependable professional with strong customer service, food service, and team leadership experience. Skilled at working in fast-paced environments, handling multiple tasks efficiently, and providing friendly, high-quality service to customers. Known for reliability, positive attitude, and strong communication skills. Committed to maintaining clean, organized work areas and supporting team goals to ensure smooth daily operations. Eager to contribute strong work ethic and dedication to a growing organization.
Overview
14
14
years of professional experience
Work History
Custodian Supervisor
Lawson State Community College
Birmingham, AL
05.2025 - Current
- Supervised custodial staff to ensure compliance with safety and cleanliness standards.
- Developed and implemented efficient cleaning schedules to optimize facility maintenance.
- Trained new employees on proper cleaning techniques and equipment usage.
- Conducted routine inspections to identify areas for improvement in sanitation practices.
Assistant Manager
Moes Southwest Grill
Birmingham, AL
01.2017 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock, levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Repestive
AT&T
Birmingham, AL
11.2019 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Account Associate
T Mobile Call Center
07.2023 - 01.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
Customer Service Cashier
City Gear / Hibbets
08.2012 - 05.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
Education
High School Diploma -
Wenonah High School
Birmingham, AL05.2012
Skills
Problem-Solving Ability
Critical Thinking
Administrative Support
Staff Management
Policy and Procedure Adherence
Customer Service
Data Entry
Microsoft Office Suite
Inbound & Outbound Calling
Account Management
Sales Expertise
Personal Information
Title: Customer Service Representative
Timeline
Custodian Supervisor
Lawson State Community College
05.2025 - Current
Account Associate
T Mobile Call Center
07.2023 - 01.2024
Customer Service Repestive
AT&T
11.2019 - 05.2024
Assistant Manager
Moes Southwest Grill
01.2017 - 07.2025
Customer Service Cashier
City Gear / Hibbets
08.2012 - 05.2023
High School Diploma -
Wenonah High School