Kiana Kawagoe-Aoki
Honolulu
Summary
Compassionate Medical Case Manager known for high productivity and efficient task completion. Specializes in client advocacy, treatment adherence strategies, and personalized care plan development. Excels in communication, empathy, and problem-solving skills, ensuring comprehensive support for individuals affected by HIV and AIDS.
Overview
12
12
years of professional experience
Work History
HIV Medical Case Manager
Hawaii Health & Harm Reduction Center
Honolulu
03.2022 - Current
- Collaborated with community organizations to develop programs that address the needs of individuals affected by HIV and AIDS.
- Provided information to access financial assistance, legal aid or housing.
- Facilitated referrals to community resources such as housing assistance, legal aid, mental health counseling, and substance abuse treatment.
- Monitored client progress through regular follow-up contacts with clients and their families or caregivers.
- Assisted in the coordination of care between primary care physicians, specialists, hospitals, home health agencies, pharmacies and other healthcare providers.
- Provided comprehensive case management services to HIV and AIDS patients, including assessment of needs and development of individualized service plans.
Shift Lead/Supervisor
Mr. Tea Café
Honolulu
02.2016 - 04.2024
- Collaborated with higher management to develop a new training protocol to maximize success rate and productivity within the team
- Executed strong interpersonal communication skills and led shifts by example, providing customers with exemplary service
- Assisted in the development and implementation of new operational procedures.
- Enforced company policies, answered coworkers' questions and trained new personnel.
HPRP (Homeless Prevention) Case Manager
Kalihi Palama Health Center (Healthcare for the Homeless Project)
Honolulu
10.2020 - 10.2021
- CPI (Nonviolent Crisis Intervention) Certified
- Revamped and customized an application process to increase accessibility to clients while following strict COVID-19 guidelines
- Managed a caseload of 30+ clients (and/or families) while conducting frequent follow ups to ensure housing and safety needs were met
- Bridged communicative relationships between both landlord and tenant, responding to questions and resolving any issues on both ends
- Demonstrated empathic emotional support and provided community resources to better serve all clientele
RBT (Registered Behavior Technician)
Behavioral and Therapeutic Services of Hawaii (BTSH)
Honolulu
10.2020 - 03.2021
- BLS Certified (CPR and AED)
- QBS (Quality Behavioral Solutions) Trained/Certified
- Worked directly with BCBA both supervised and unsupervised to implement the behavior support plan for implementing skill acquisition and behavioral reduction procedures
- Documented and collected data as specified in the client behavior support plan
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
Dietary Service Aide
Ekahi Health Systems (Ornish Lifestyle Medicine Program)
Honolulu
01.2020 - 03.2020
- Set up and break down of patient meal service and assisting the Senior Registered Dietitian with nutrition related tasks
- Provided first field experience in a professional healthcare setting
- Developed educational nutrition handouts for the upcoming cohorts joining the program
- Assisted with administrative support in daily operations
Cashier/Price Coordinator
Times Supermarket
Honolulu
07.2013 - 05.2016
- Gained financial and organizational skills by processing transactions, handling large sums of money and working different POS systems
- Interacted with customers and managed product transactions while advancing customer service and verbal communication skills
Education
BS Degree - Food Science and Human Nutrition - Pre-Professional
University of Hawai'i at Manoa
05.2020
High School -
President William McKinley High School
05.2015
Skills
- Data documentation
- Case management
- Effective communication
- Problem solving
- Cultural competency
- Excellent communication
- Team collaboration
- Community resource referral
- Reliability
- Compassion and empathy
References
Available upon request.
Timeline
HIV Medical Case Manager
Hawaii Health & Harm Reduction Center
03.2022 - Current
HPRP (Homeless Prevention) Case Manager
Kalihi Palama Health Center (Healthcare for the Homeless Project)
10.2020 - 10.2021
RBT (Registered Behavior Technician)
Behavioral and Therapeutic Services of Hawaii (BTSH)
10.2020 - 03.2021
Dietary Service Aide
Ekahi Health Systems (Ornish Lifestyle Medicine Program)
01.2020 - 03.2020
Shift Lead/Supervisor
Mr. Tea Café
02.2016 - 04.2024
Cashier/Price Coordinator
Times Supermarket
07.2013 - 05.2016
BS Degree - Food Science and Human Nutrition - Pre-Professional
University of Hawai'i at Manoa
High School -
President William McKinley High School