Kiana M. Lara
Katy
Summary
Results-driven property management specialist with a proven track record in enhancing resident relations, streamlining digital record management, and overseeing account administration. Expertise in leveraging CRM tools and effective email communication to efficiently coordinate tasks and consistently meet deadlines. Committed to upholding the highest standards of accuracy, accountability, and excellence in a remote work environment. Passionate about fostering positive community experiences while driving operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Community Manager
RPM Living
02.2025 - Current
- Coordinated community events to enhance resident engagement and foster relationships among residents.
- Managed resident inquiries, providing timely support and resolving issues to ensure satisfaction.
- Developed communication materials to keep residents informed about community updates and initiatives.
- Assisted in creating budgets for community programs, ensuring alignment with financial goals.
Assistant Manager
Smart Living On Cullen
10.2022 - 01.2025
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed strong working relationships with staff, fostering positive work environment.
Leasing Consultant
Mosaic Residential
12.2021 - 08.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Collaborated with team members to consistently provide seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
Assistant Manager
Better World Llc
01.2020 - 10.2021
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Developed strong working relationships with staff, fostering positive work environment.
Regional Assistant
Excel Residential
12.2018 - 06.2020
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Collected, arranged and input information into database system.
Leasing Manager Floater
Excel Residential
04.2016 - 12.2018
- Used strong negotiating talents to obtain reasonable fees from contractors for events.
- Developed and implemented tactical marketing plans.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Education
GED -
Lone Star College System
Spring, TX04.2016
Skills
- Digital Marketing
- Invoicing and Billing
- Customer Service
- Tenant issue resolution
- Payment Collection
- Telephone and email communication
Languages
Spanish
Full Professional
Timeline
Assistant Community Manager
RPM Living
02.2025 - Current
Assistant Manager
Smart Living On Cullen
10.2022 - 01.2025
Leasing Consultant
Mosaic Residential
12.2021 - 08.2022
Assistant Manager
Better World Llc
01.2020 - 10.2021
Regional Assistant
Excel Residential
12.2018 - 06.2020
Leasing Manager Floater
Excel Residential
04.2016 - 12.2018
GED -
Lone Star College System