Kiana Lyles
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Diligent to become a postal inspector with a solid background in handling and sorting mail efficiently and accurately. Demonstrated ability to manage high-volume workloads with precision, ensuring timely distribution and delivery. Proven skills in organization and time management, consistently meeting operational deadlines.
Overview
9
9
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
10.2019 - Current
- Sorted and organized incoming mail to ensure efficient distribution.
- Operated mailing equipment, including postage machines and label printers.
- Assisted in maintaining cleanliness and organization of mail handling areas.
- Followed safety protocols while lifting and moving heavy packages.
- Collaborated with team members to meet daily mailing deadlines.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
Customer Service Representative
Alorica
08.2016 - 01.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with various departments to streamline service processes and enhance customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Computer And Information Systems
DeVry University
Naperville, IL05-2028
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Postal law proficiency
- Hand-eye coordination
- Confidentiality awareness
Timeline
Mail Handler
United States Postal Service, USPS
10.2019 - Current
Customer Service Representative
Alorica
08.2016 - 01.2018
Bachelor of Science - Computer And Information Systems
DeVry University