Kiana Mattingly
Dallas,GA
Summary
I am a customer service professional with 8 years in diverse industries, including food service, rentals, automotive, finance, and call centers. Known for excellent communication skills, a positive attitude, and a proven ability to handle high-pressure situations while maintaining a customer-first mindset. Aiming to leverage extensive customer interaction experience to contribute effectively to a dynamic team and drive customer satisfaction
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Carmax Auto Finance
04.2024 - Current
- Call Center: Respond to incoming calls promptly and efficiently
- Provide assistance with payment processing and address any discrepancies on customer accounts
- Support customers in identifying the most suitable options to meet their needs, including extensions and changes to due dates
Customer Service Representative
ALM Mall of Georgia
12.2023 - 04.2024
- Handle both inbound and outbound phone calls
- Offer customers information regarding vehicles
- Assess and understand customers' preferences and requirements for a vehicle
- Schedule B2B appointments
Customer Service Representative
HERTZ
01.2023 - 08.2023
- Greet customers warmly and assist them with inquiries related to vehicle rentals, reservations, and services
- Provide accurate information regarding rental policies, procedures, pricing, and available vehicle options
- Process rental transactions efficiently, including vehicle pick-ups and returns, while ensuring compliance with company standards and procedures
- Address customer concerns and resolve issues in a timely manner, demonstrating empathy and professionalism
- Assist with administrative tasks, including data entry and maintaining records
- Uphold company policies and procedures, including safety and security protocols
Server
Chop House
08.2022 - 01.2023
- Greet and welcome guests with a warm and professional demeanor
- Present menus and provide thorough knowledge of food and beverage options, including specials and pairings
- Take and process customer orders accurately, ensuring attention to detail
- Serve food and beverages promptly, maintaining high presentation standards
- Check in with guests during their meal to ensure satisfaction and address any needs
- Process payments efficiently and handle transactions with care
- Maintain cleanliness and organization of the dining area, including resetting tables
- Collaborate effectively with kitchen and bar staff to ensure smooth service
- Adhere to all health and safety regulations to ensure a safe dining environment
- Participate in ongoing training to enhance service skills and product knowledge
Order Filler/Picker
Warehouse Walmart Distribution Center
02.2022 - 06.2022
- Selecting and retrieving products, preparing orders for shipment, and verifying the accuracy of items picked
- Organized products onto pallets efficiently and in a timely manner, subsequently transporting them to the loading docks
Sales/management marketing
MIR Solutions Group
01.2021 - 01.2022
- Engaging with potential customers, presenting products and services, addressing inquiries, and closing sales while maintaining accurate records of interactions and sales activities
Bayhost/Server
Topgolf
01.2020 - 01.2021
- Greet and welcome guests in a friendly and professional manner, ensuring a positive first impression
- Take customer orders accurately and efficiently, providing menu recommendations and answering any questions about food and beverage options
- Serve food and beverages promptly, ensuring that all items are presented beautifully and meet quality standards
- Monitor and manage tables throughout the dining experience, checking in with guests to address any needs or concerns
- Process payments accurately and efficiently, handling cash and credit transactions in accordance with restaurant policies
- Maintain cleanliness and organization of the dining area, including resetting tables and ensuring a tidy environment
- Collaborate with kitchen staff to communicate orders and special requests, ensuring timely and accurate service
- Adhere to health and safety regulations, including food handling and sanitation standards
- Assist with inventory management and restocking supplies as needed
- Participate in training and development sessions to enhance service skills and product knowledge
Server
Red Lobster
01.2018 - 01.2020
- I have worked as a server, this consists of making sure the guests are taken care of properly
- Some tasks included filling drinks, making salads and desserts
- At the same time it worked on time management because we have to roll silver, do side work as well as to keep up on stocking items in the alley
Direct Mail Processors
01.2019 - 12.2019
- I sorted mail in a time efficient matter
Cashier
Sams Club
01.2018 - 01.2019
- I assisted guests to find products they needed
- I assisted in the bakery
- Lastly I would operate the cash register
Education
Master of Science - Sociology
Shippensburg University of Pennsylvania
Shippensburg, PA12.2019
Internship - Internship
Washington County Family Center
Hagerstown, MD09.2019
High School Diploma -
South Hagerstown High School
Hagerstown06-2015
Skills
- Communication
- Active Listening
- Empathy
- Problem-Solving
- Conflict resolution
- Decision making
- Technical Proficiency
- Interpersonal Skills
- Time Management
- Attention to detail
- Adaptability
- Product Knowledge
Certification
- National Honor Society, 08/01/14, 06/30/15
- Alpha Kappa Delta, 04/01/19
Timeline
Customer Service Representative
Carmax Auto Finance
04.2024 - Current
Customer Service Representative
ALM Mall of Georgia
12.2023 - 04.2024
Customer Service Representative
HERTZ
01.2023 - 08.2023
Server
Chop House
08.2022 - 01.2023
Order Filler/Picker
Warehouse Walmart Distribution Center
02.2022 - 06.2022
Sales/management marketing
MIR Solutions Group
01.2021 - 01.2022
Bayhost/Server
Topgolf
01.2020 - 01.2021
Direct Mail Processors
01.2019 - 12.2019
Server
Red Lobster
01.2018 - 01.2020
Cashier
Sams Club
01.2018 - 01.2019
Master of Science - Sociology
Shippensburg University of Pennsylvania
Internship - Internship
Washington County Family Center
High School Diploma -
South Hagerstown High School
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