Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Moore

Tampa,FL

Summary

Dynamic professional with a proven track record at Amazon, excelling in client relationship management and process improvement. Recognized for enhancing workflow efficiency and increasing customer retention through effective communication and problem-solving skills. Adept at handling sensitive information with confidentiality while ensuring compliance with quality standards.

Overview

7
7
years of professional experience

Work History

Processing Assistant

Amazon
09.2023 - Current


  • Conducted quality checks on outgoing shipments to ensure compliance with company standards.
  • Implemented best practices for product handling, reducing damage during processing stages.
  • Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
  • Provided valuable support during peak periods, assisting coworkers with their workload as needed to maintain overall team productivity levels.

Client Service Representative

Amazon
06.2020 - 09.2023
  • Managed client accounts, ensuring accurate information and timely updates.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.

Content Moderator

Cognizant Technologies Solutions
10.2018 - 03.2020
  • Reviewed and analyzed user-generated content for compliance with community guidelines
  • Implemented moderation strategies to enhance content quality and relevance
  • Collaborated with cross-functional teams to resolve complex content issues
  • Trained new moderators on best practices and moderation tools

Education

Business Administration And Management

Hillsborough Community College
Tampa, FL
12-2020

High School Diploma -

Blake High School
Tampa, FL
01-2012

Skills

  • Deadline oriented
  • Document processing
  • Confidentiality handling
  • Auditing
  • Data entry
  • Client relationship management
  • Problem-solving
  • Process improvement
  • Process documentation
  • Payroll processing
  • Schedule coordination
  • Effective communication

Timeline

Processing Assistant

Amazon
09.2023 - Current

Client Service Representative

Amazon
06.2020 - 09.2023

Content Moderator

Cognizant Technologies Solutions
10.2018 - 03.2020

Business Administration And Management

Hillsborough Community College

High School Diploma -

Blake High School

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