Kiana Navarro
Fort Lupton,CO
Summary
Dynamic leasing professional with a proven track record at Asset Living, excelling in tenant relations and sales. Bilingual and goal-oriented, I leverage strong communication skills and a compassionate approach to enhance customer experiences. Adept at managing lease agreements and ensuring compliance with fair housing policies, I consistently drive results in competitive markets.
Overview
4
4
years of professional experience
Work History
Leasing Agent
Asset Living
Westminster, CO
09.2022 - 02.2024
- Arranged showings of available units for prospective tenants using effective sales techniques.
- Inspected apartments prior to move-in and upon move-out. documenting any damage or cleanliness issues.
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills
promote quick issue resolution. - executed lease agreements
Leasing Representative
Pedcor Management CORP.. Thornton, CO
Thornton, CO
01.2022 - 09.2022
- Assisted prospective tenants with property tours and application processes.
- Responded promptly to inquiries regarding leasing policies and available units.
- Maintained accurate records of tenant applications and lease agreements.
- Collaborated with team members to enhance customer service strategies.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Provided guests with excellent experience.
Assistant General Manager
Jamba Juice, Swirl Partners LLC, Denver, CO
12.2019 - 08.2020
- Provided customers with excellent customer service.
- Thrived to work in a fast-paced environment.
- Worked with coworkers in providing a welcoming and fun experience.
- Practiced great communication skills with coworkers and crew members.
- Financial management.
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept facility compliant with health codes, sanitation requirements. and license regulations, alleviating potentially heavy fines.
- Adapted and took care of customer's requests with food and concerns.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Boulder High School
Boulder, COSkills
- Leasing and sales
- Bilingual
- Goal-oriented mindset
- Telephone and email etiquette
- Background checks
- Fair housing policies
- Affordable Housing
- Compassionate Approach
- Avid Listener
- Originality and Creativity
- Driven
- Profesional
Languages
Spanish
Native or Bilingual
Timeline
Leasing Agent
Asset Living
09.2022 - 02.2024
Leasing Representative
Pedcor Management CORP.. Thornton, CO
01.2022 - 09.2022
Assistant General Manager
Jamba Juice, Swirl Partners LLC, Denver, CO
12.2019 - 08.2020
High School Diploma -
Boulder High School