Kiana Richmond
Van Etten
Summary
Versatile and reliable, demonstrated exceptional interpersonal communication and animal handling skills at Petsmart Hotel. Excelled in creating positive environments, whether managing classroom behavior or enhancing customer satisfaction. Known for adaptability, teamwork, and a proactive approach to safety and relationship management, consistently achieving trusted performance and customer loyalty.
Overview
4
4
years of professional experience
Work History
Substitute Teacher, K-12
Spencer Van Etten Central School District
12.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Sales Associate
TJ Maxx
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Victoria's Secret & PINK
03.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Kennel Attendant
Hounds Town USA
09.2022 - 02.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Kennel Attendant
PetSmart
08.2021 - 09.2022
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Oversaw doggy-daycare of up to 15 dogs at one time, engaging in play, attending to needs, and diffusing potential conflicts between the dogs.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Worked flexible hours including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
Medical Receptionist
WellNow
09.2020 - 03.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Associate of Science - Veterinarian Technician
Penn Foster Career School
08-2025
Bachelor of Science - Psychology
Suny Oneonta
OneontaHigh School Diploma -
Huntington High School
Huntington, New York06-2018
Skills
- Animal care
- Adaptable and flexible
- Animal handling
- Interpersonal communication
- Team building
- Organizational skills
- Reliability
- Inventory management
- Physical condition monitoring
- Relationship building and management
- Behavior management
- Safety awareness
Timeline
Substitute Teacher, K-12
Spencer Van Etten Central School District
12.2023 - Current
Sales Associate
TJ Maxx
09.2023 - Current
Sales Associate
Victoria's Secret & PINK
03.2023 - Current
Kennel Attendant
Hounds Town USA
09.2022 - 02.2023
Kennel Attendant
PetSmart
08.2021 - 09.2022
Medical Receptionist
WellNow
09.2020 - 03.2021
Associate of Science - Veterinarian Technician
Penn Foster Career School
Bachelor of Science - Psychology
Suny Oneonta
High School Diploma -
Huntington High School
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