Kiana Kilbourne
Newbury Park,CA
Summary
A skilled and supportive leader who takes joy in sharing the creative voice of different cultures and goes above and beyond to accomplish any challenge I may encounter. Working in the field of American Sign Language (ASL)/English Interpreting. Dedicated to making a positive impact on the world, as both a friend and ally/accomplice to the Deaf Community. Experienced in interpreting in both in-person and virtual settings.
Overview
7
7
years of professional experience
Work History
Waitress
PAUL MARTINS: AMERICAN GRILL RESTAURANT
Thousand Oaks, USA
11.2022 - Current
- Took orders for food and drinks, ensuring timely delivery to enhance guest satisfaction.
- Addressed customer complaints and concerns promptly to maintain high service standards.
- Built positive relationships with customers through engaging and friendly conversation.
- Facilitated communication with diverse customers by adapting to their language and cultural attitudes.
Volunteer / Paid Employee
LIONS WILDERNESS CAMP
Wrightwood, USA
07.2024 - 08.2024
- Volunteer (One Week - 7/27/24 to 8/2/24):
- Coordinated setup and decoration of camp events and activities, enhancing overall camp experience
- Aided counselors in bridging communication gaps between hearing and deaf staff or campers
- Paid Employee (Two Weeks - 7/11/24 to 7/19/24 & 7/14/25 to 7/21/25):
- Supervised and managed a group of 8-10 children for one week (Overnight Summer Camp)
- Fostered supportive environment for cabin group, boosting morale and participation in activities
- Experienced in leading group activities and establishing trust between staff and campers
- Guaranteed the safety and protection of both my assigned cabin and my co-counselor
- Resolved conflicts between cabinmates, promoting harmony and improving group dynamics
Waitress
ISLANDS: FINE BURGERS & DRINKS RESTAURANT
Newbury Park, USA
06.2019 - 11.2022
Education
BA - Deaf Studies - Concentration ASL/English Interpreting
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
05-2026
AA - Deaf Studies
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
04-2026
Skills
- American Sign Language
- Team collaboration
- Customer service
- Conflict resolution
- Intercultural communication
- Complex Problem-solving
- Strong multitasking
- Cultural competence
- Outstanding communication and interpersonal skills
Internship Volunteer Experience
- Intern, INTERPRETING INTERNSHIPS: CSUN Interpreting Education Program; Jonathan Webb, (714) 343-6069
- Department of Children and Family Services - Deaf Services Unit, Diana Parks, (213) 276-4678, Facilitating Conversations between social workers and department Staff, Exposed to mental health field-work relating to child safety issues across LA County, interpreting family/social worker consultations
- Department of Rehabilitation - Deaf & Hard of Hearing Services, Remote/Virtual Position
- Assisting Staff Interpreters in Department Meetings through MS Teams, Zoom, etc., Skilled in tailoring services to meet individual client needs within professional environment
- Volunteer, LIONS WILDERNESS CAMP, Teresita Pines, Wrightwood, CA, Camp Ross Relles, Nevada City, CA, Nicolas Conway and Leslie Manjarrez, lionscampfordeaf@gmail.com, 07/27/24, 08/02/24, Assisted directors with the setup and decoration of various camp events/activities throughout the week, Aided counselors in bridging communication gaps between hearing and deaf staff or campers
Timeline
Volunteer / Paid Employee
LIONS WILDERNESS CAMP
07.2024 - 08.2024
Waitress
PAUL MARTINS: AMERICAN GRILL RESTAURANT
11.2022 - Current
Waitress
ISLANDS: FINE BURGERS & DRINKS RESTAURANT
06.2019 - 11.2022
BA - Deaf Studies - Concentration ASL/English Interpreting
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
AA - Deaf Studies
CALIFORNIA STATE UNIVERSITY NORTHRIDGE