Kiana Ross
N. Richland Hills,Tx
Summary
Claims professional with strong background in claims management and risk assessment. Proven ability to handle complex claims with precision, ensuring compliance and effective resolution. Skilled in negotiation, analysis, and maintaining productive relationships with stakeholders. Known for reliability, adaptability, and collaborative approach to achieving results.
Overview
6
6
years of professional experience
Work History
Claims Representative
GEICO
02.2022 - 06.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Assistant Manager
Chuck E. Cheese
02.2023 - 01.2024
- Count register drawers and prepare daily bank deposits
- Address and resolve various customer questions and concerns
- Gained strong foundation in customer service, team collaboration, and task prioritization
- Supervise a team of 3 to 5 workers
Admin Assistant
A-Z Pediatric Therapy
10.2018 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Maintained inventory of office supplies and placed orders
Education
Business Administration -
Texas Woman’s University
Denton02.2025
Skills
- Detail oriented
- Problem solving skills
- Strong work ethic
- Management skills
- Communication - written and verbal
- Computer - word
- Computer - excel
- Computer - outlook
Timeline
Assistant Manager
Chuck E. Cheese
02.2023 - 01.2024
Claims Representative
GEICO
02.2022 - 06.2024
Admin Assistant
A-Z Pediatric Therapy
10.2018 - 06.2022
Business Administration -
Texas Woman’s University
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