Maddison Mott
Valencia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Claims Representative
AAA Colorado
Valencia, CA
10.2023 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Lab Associate II
Quest Diagnostics
Valencia, CA
04.2018 - 10.2023
- Performed routine and preventive maintenance on lab equipment and completed documentation.
- Trained new employees on proper use of laboratory equipment and safety protocols.
- Ensured that all safety protocols were followed while working in the lab environment.
- Provided technical support to other team members when needed during experiments or troubleshooting issues with equipment or processes.
- Collaborated with external vendors for supply orders or instrument repairs.
Education
Bachelor of Arts - Biology
California State University Northridge
Northridge, CA06-2015
Skills
- Verbal and Written Communication
- Work Planning and Prioritization
- Attention to Detail
- Team Collaboration
- Service Oriented
- Efficient and Detail-Oriented
Timeline
Claims Representative
AAA Colorado
10.2023 - Current
Lab Associate II
Quest Diagnostics
04.2018 - 10.2023
Bachelor of Arts - Biology
California State University Northridge
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