Kiana Smith
Elko,NV
Summary
Skilled pharmacy professional with experience in customer service and proven track record in cash handling, medication preparation, and inventory management with extensive knowledge in prescription processing and maintaining compliance with safety and privacy regulations. Also, skilled in insurance verification and data entry, consistently enhancing operational efficiency while delivering exceptional support to clients and colleagues.
Overview
5
5
years of professional experience
Work History
Cashier Supervisor
Smith’s
Elko, NV
11.2025 - Current
- Process transactions accurately using point-of-sale systems.
- Provide excellent customer service, addressing inquiries and resolving issues promptly.
- Maintain cleanliness and organization of checkout areas for efficient operations.
- Collaborate with team members to ensure smooth workflow during peak hours.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Kroger
Opelika, AL
08.2022 - 11.2025
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Multi Care Technician
East Alabama Medical Center
Opelika, AL
05.2022 - 11.2022
- Assisted nursing staff with daily patient care and monitoring vital signs.
- Maintained accurate patient records and documentation in electronic health systems.
- Provided emotional support to patients and families during treatment procedures.
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Performed blood draws and other diagnostic tests accurately, facilitating swift analysis and treatment decisions.
- Responded rapidly during emergency situations, effectively following established protocols in collaboration with the healthcare team.
Patient Services Representative
CVS Specialty Pharmacy
Redlands, CA
07.2021 - 04.2022
- Coordinated prescription refills and medication orders, streamlining workflow for enhanced efficiency.
- Collaborated with healthcare providers to verify insurance coverage and resolve billing issues promptly.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Pharmacy Technician
Walmart
Torrance, CA
03.2021 - 07.2021
- Managed inventory levels and ensured medication availability through effective stock monitoring.
- Assisted pharmacists in preparing and dispensing prescriptions accurately and efficiently.
- Conducted regular audits of medication storage areas to maintain compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Pharmacy Technician -
UEI College
Gardena, CA05.2020
Associate of Science - Liberal Arts And Sciences
Los Angeles Trade Technical College
Los Angeles, CA06.2015
Skills
- Customer service
- Team leadership
- Cash handling and management
- Store opening and closing
- Time management
- Cash register operation
- Insurance billing
- Prescription filling
- Insurance verification
- Data entry
Timeline
Cashier Supervisor
Smith’s
11.2025 - Current
Cashier
Kroger
08.2022 - 11.2025
Multi Care Technician
East Alabama Medical Center
05.2022 - 11.2022
Patient Services Representative
CVS Specialty Pharmacy
07.2021 - 04.2022
Pharmacy Technician
Walmart
03.2021 - 07.2021
Pharmacy Technician -
UEI College
Associate of Science - Liberal Arts And Sciences
Los Angeles Trade Technical College