Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Tinnel

Spring,TX

Summary

Dynamic customer service professional with a proven track record at HEB Grocery Store, excelling in order accuracy and relationship building. Skilled in payment processing and problem-solving, I enhance customer experiences while fostering team collaboration. Recognized for reducing wait times and maintaining high standards of quality and safety in fast-paced environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Professional shopper with proven ability to enhance customer experiences through accurate and timely order fulfillment. Valued for reliability, problem-solving abilities, and collaborative approach to meeting customer needs. Displays strong time management and attention to detail, ensuring high standards in every task.

Overview

3
3
years of professional experience

Work History

Curbside Shopper

HEB Grocery Store
10.2023 - 09.2024
  • Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
  • Maximized the quality of perishable items selected by carefully inspecting produce and refrigerated goods before placing them in customers'' orders.
  • Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
  • Developed strong product knowledge to better assist customers with their shopping needs and preferences.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Barista

BlackRock
06.2023 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted additional items with beverages, increasing store sales.

Customer Experience Coordinator

TJ Maxx, TJX Companies
09.2021 - 06.2023
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
  • Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.

Cashier

TJ Maxx, TJX Companies
04.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

High School Diploma -

Nova Christian Academy
Spring, TX
05-2023

Skills

  • Flexibility
  • Customer service
  • Relationship building
  • Payment processing
  • Decision-making
  • Prioritizing orders
  • Customer relations
  • Flexible schedule
  • Accurate money handling
  • Cash handling
  • Processing payments
  • Food safety and sanitation
  • Time management
  • Problem-solving
  • Multitasking
  • Reliability
  • Customer engagement
  • Adaptability
  • Team leadership

Timeline

Curbside Shopper

HEB Grocery Store
10.2023 - 09.2024

Barista

BlackRock
06.2023 - 10.2023

Customer Experience Coordinator

TJ Maxx, TJX Companies
09.2021 - 06.2023

Cashier

TJ Maxx, TJX Companies
04.2021 - 09.2021

High School Diploma -

Nova Christian Academy

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Kiana Tinnel