Kiana Vicenti
Dulce,NM
Summary
Detail-oriented front desk agent skilled in managing guest experiences and resolving issues. Proven ability to maintain accurate records and ensure satisfaction through effective communication.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Daanzho Restaurant & Hotel
Dulce, NM
11.2025 - Current
- Managed guest check-in and check-out procedures efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Coordinated room assignments and maintained booking accuracy in reservation system.
- Processed payments and managed cash drawer accurately during shifts.
- Collaborated with housekeeping to ensure timely room readiness for guests.
- Maintained knowledge of local attractions to provide recommendations to guests effectively.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Attendance Clerk/Secretary
Dulce Independent Schools
Dulce, NM
04.2021 - 05.2023
- Managed attendance records to ensure accurate student data tracking.
- Coordinated communication between faculty, parents, and students regarding attendance policies.
- Assisted in developing and implementing procedures for efficient attendance monitoring.
- Maintained student information system, ensuring timely updates and accuracy of records.
- Analyzed attendance trends to identify areas for improvement in student engagement.
- Collaborated with school administration to support initiatives aimed at reducing absenteeism.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Expedited the enrollment process by obtaining accurate contact information for new students'' families during registration periods.
- Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
Education
High School Diploma -
Dulce High School
DulceSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Hospitality services
- Office management
- Computer skills
- Detail-oriented
- Data entry
- Office organization
- Customer service management
Timeline
Front Desk Agent
Daanzho Restaurant & Hotel
11.2025 - Current
Attendance Clerk/Secretary
Dulce Independent Schools
04.2021 - 05.2023
High School Diploma -
Dulce High School