Kiana Washington
Murfreesboro,TN
Summary
Proactive service representative with expertise delivering support and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems and updating documentation. Experienced medical care provider offering several years of expertise providing in-home care. Friendly and engaging with strong attention to detail due to years of education, reception, and customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Tennessee Oncology
10.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
Customer Service Representative
Amazon
05.2021 - 05.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined call center processes for improved efficiency and reduced wait times.
CNA
Turning Point Home Health
04.2019 - 10.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
Master Of Healthcare Administration - Health Administration
Middle Tennessee State University
Murfreesboro, TN08.2025
Bachelor of Science - Health Studies
The University of Memphis
Memphis, TN08.2020
High School Diploma -
Jackson CentralMerry Academy of Medical Technology
Jackson, TN05.2014
Skills
- First Aid and Safety
- EMR / EHR
- Medical office administration
- Data Entry
- Patient care
- Order and Refund Processing
- Call Documentation
Certification
- First Aid/CPR Certified
- Emergency Medical Responder
Timeline
Patient Service Representative
Tennessee Oncology
10.2022 - Current
Customer Service Representative
Amazon
05.2021 - 05.2023
CNA
Turning Point Home Health
04.2019 - 10.2021
Master Of Healthcare Administration - Health Administration
Middle Tennessee State University
Bachelor of Science - Health Studies
The University of Memphis
High School Diploma -
Jackson CentralMerry Academy of Medical Technology
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