Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Wood

Middletown,OH

Summary

Dynamic customer service professional with experience at FedEx Ground, recognized for enhancing customer satisfaction through effective conflict resolution and active listening. Proven ability to streamline processes and improve service efficiency, leveraging strong computer proficiency and critical thinking skills to foster positive customer relations and loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

FedEx:Ground
Lebanon, OH
02.2024 - 08.2025
  • Provided solutions to customer inquiries, boosting satisfaction
  • Resolved customer complaints promptly, fostering positive experiences and loyalty.
  • Processed shipping requests accurately, ensuring timely deliveries.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction rates.

Shift Leader/cashier

Hardee's Restaurant
Middletown, OH
11.2022 - 07.2024
  • Supervised daily operations to ensure efficient workflow and high-quality service standards.
  • Trained and mentored new team members on operational procedures and customer service.
  • Monitored inventory levels, placing orders to maintain stock and minimize shortages.
  • Implemented process improvements that enhanced speed of service during peak hours.
  • Resolved customer complaints effectively, ensuring satisfaction and fostering repeat business.
  • Completed cash and credit card transactions accurately using POS software.

Machine Operator

Mitsubishi Electric Corporation
Mason, OH
05.2019 - 11.2022
  • Operated advanced machinery to ensure efficient production processes.
  • Monitored equipment performance and conducted routine maintenance checks.
  • Collaborated with team members to optimize workflow and reduce downtime.
  • Trained new operators on safety protocols and operational procedures.
  • Conducted quality inspections to verify compliance with industry standards.

Education

Certificate Of Technical Studies - Dialysis Technician

Wilson Technology
Wilson, NC
06.2015

Diploma -

Northmont High School
Clayton, OH
05.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Appointment scheduling

Timeline

Customer Service Representative

FedEx:Ground
02.2024 - 08.2025

Shift Leader/cashier

Hardee's Restaurant
11.2022 - 07.2024

Machine Operator

Mitsubishi Electric Corporation
05.2019 - 11.2022

Certificate Of Technical Studies - Dialysis Technician

Wilson Technology

Diploma -

Northmont High School