Summary
Overview
Work History
Education
Skills
Timeline

Kiana Wright

Albany,KY

Summary

Dedicated and customer-focused professional with 2 years of experience in delivering exceptional service and support to diverse clientele. Proven track record of exceeding customer expectations through active listening, problem-solving, and effective communication. Skilled in managing high-volume inbound inquiries, resolving customer issues, and building positive relationships. Adept at utilizing CRM systems and maintaining accurate records. Strong team player with a collaborative mindset and a passion for delivering excellent customer experiences. Seeking to leverage my customer service expertise to contribute to the success and growth of a dynamic organization.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Senture LLC.
07.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Managed large volume of medical claims on daily basis.
  • Researched and resolved complex medical claims issues to support timely processing.

Direct Support Professional

Horizon Home Care Services
09.2021 - 02.2022
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.

Housekeeper

Safe Harbor Marinas
05.2020 - 09.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Clinton County High School, Albany, KY
05.2021
  • 3.0 GPA
  • FCCLA Member

Skills

  • Adaptability
  • Remote customer service
  • Remote training
  • Self-motivated
  • Microsoft Excel
  • Microsoft Word
  • Computer Proficiency
  • Customer Service
  • Retail Sales Customer Service

Timeline

Customer Service Representative - Senture LLC.
07.2022 - 04.2023
Direct Support Professional - Horizon Home Care Services
09.2021 - 02.2022
Housekeeper - Safe Harbor Marinas
05.2020 - 09.2021
Clinton County High School - High School Diploma,

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Kiana Wright