Kiana M. Stell
Redmond,WA
Summary
To obtain a career healing and healing people in need, with a local company that offers professional work experience and personal growth. Able to serve and interact with customers in a professional manner. Excellent interpersonal communication skills with experience working in a diverse work environment. Hardworking and dedicated to profession. Able to use Microsoft Office and other computer programs. Organization and planning skills. Works well in a team and as an individual. Excellent ability to motivate others at the workplace. Dependable and adapts well to different working environments. Flexible and able to adjust effectively in different working environments. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Personable [Job Title] committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in seattle. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
17
17
years of professional experience
Work History
Housing Coordinator
Lived Experience Coalition
2020.02 - 2023.08
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Oversaw housing plans for over 40 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Calculated tenant rent amounts to prepare leases and contracts.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Coordinated and managed volunteer activities for community service projects.
- Helped clients navigate social services system and access needed resources.
- Assisted clients with obtaining housing, employment and support resources.
- Facilitated community outreach to expand participation and support.
- Coordinated with different service providers to meet clients' individual needs.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness 20%
General manager
2017.03 - 2020.09
- Money deposits/cash drops
- Scheduling/time share
- Inventory / sales
- Computer management
- Developed and implemented strategies to increase sales and profitability
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Trained new employees on proper protocols and customer service standards
- Analyzed market trends and competitor activities to create competitive advantages
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Trained and guided team members to maintain high productivity and performance metrics
Assistant Manager
Jiffy Lube
2018.09 - 2019.12
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Supervised day-to-day operations to meet performance, quality and service expectations
Careers Administrative Assistant
King County Office
2016.04 - 2016.09
- Greet and assist incoming staff and customers
- File, copy, scan, and fax documents
- Answer multi-line phones and transfer calls
- Sort and separate incoming mail
- Pair and file invoices.
Crew Member
Burger King
2013.10 - 2015.11
- Experienced in a kitchen environment using restaurant quality cooking supplies and equipment while directly preparing food orders for customers
- Educated in proper food handling and received training and certifications
- Handle cash transactions from customers and capable of computing sales prices, purchases, and process cash or credit
- Greet customers and ascertain each customer’s needs in a professional manner
- Proven ability to excel in a fast-paced working environment with experience working multiple areas of the restaurant
- Store items in an orderly and accessible manner.
Live-In Nanny Childcare
2007.02 - 2010.03
- Substantial experience supervising children from various ages
- Capable of performing proper safety procedures
- Maintained personal hygiene of children and work environment
- Supervised children with daily activities.
Education
Introduction to Manufacturing Certificate -
South Seattle College
Some College (No Degree) - correctional support services
University of Phoenix
Phoenix, AZSkills
- Tenant Relations
- Case Management
- Temporary Housing Resources
- Case Planning and Management
- Emotional Support
- Referrals and Networking
- Active Listening
Timeline
Housing Coordinator
Lived Experience Coalition
2020.02 - 2023.08
Assistant Manager
Jiffy Lube
2018.09 - 2019.12
General manager
2017.03 - 2020.09
Careers Administrative Assistant
King County Office
2016.04 - 2016.09
Crew Member
Burger King
2013.10 - 2015.11
Live-In Nanny Childcare
2007.02 - 2010.03
Introduction to Manufacturing Certificate -
South Seattle College
Some College (No Degree) - correctional support services
University of Phoenix
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