Kiana McCarthy

• Oversaw supply restocking, area cleaning, and product organization.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
• Managed store inventory and stock levels to maintain availability of products.
• Set targets for employees to drive company success and strengthen motivation.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated customer needs and feedback to drive product and service improvements.

• Knowledgeable on oysters and learned how to shuck oysters
• Cultivated warm relationships with regular customers.
• Explained oyster and sushi items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Served food and beverages promptly with focused attention to customer needs.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales. Built relationships with customers to encourage repeat business.
• Upsold additional products and services to increase revenue.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Conducted inventory counts by adding each item in stock and documenting

Over looked employees, cash handling and money safe handling at night

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.

• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Monitored and replenished display inventory and restructured according to available stock.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Managed installation of visual merchandising displays, urging team to with speed and accuracy.
• Organized store merchandise racks by size, style, and color. Created visual displays to highlight new and featured products.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Arranged consistent shelves, bins, and racks at 3 locations

• Completed data entry tasks with accuracy and efficiency. Compiled data and reviewed information for accuracy prior to input.
• Corrected data entry errors to prevent later issues such as duplication or data degradation.
• Maintained files, records, and chronologies of entry activities.
• Checked for accuracy by verifying data and records.
• Utilized techniques for increasing data entry speed.
• Created spreadsheets for more efficient recordkeeping. Used computer software to store and retrieve data.
• Followed data entry protocols, rules and regulations.
• Transferred and Filed patients insurance information from paper formats to spreadsheets

• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Set up new sales displays each week with fresh merchandise.
• Used POS system to enter orders, process payments and issue receipts.