Kiandra Jones

my duties at Walmart as a Deli worker were preparing and serving deli foods such as sliced meats, cheeses, fried foods, sandwiches , and salads. I operated deli equipment like slicers, fryers, scales, and oven safety. Packaging ,labeling, and stocking deli products , Maintain food safety and sanitation standards. Cleaning work areas, counters,equipment, and utensils. Monitoring food freshness and rotating products properly. Collaborating with team members to keep the deli department running smoothly. Trained new employees on food safety standards and operational procedures. Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.

my responsibility as a call representative for Sitel (Bank of America) were to answer incoming customer calls about bank accounts,cards, loans, and transactions.

help customers with online banking , pass word resets, and mobile app issues. Verify customer identity to protect account security

handle complaints and solve customer problems professionally.

Follow banking laws,privacy policies, and company procedures. Escalate complex issues to supervisors or specialized departments when needed. Skilled at working independently and collaboratively in a team environment.