Kiandra Mateen

Financial

• Oversee all financial performance of the property and work towards achieving budgeted NOI
• Maximize cash flow at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
• Develop cost saving strategies in an effort to reduce budgeted expenses
• Create annual operating budget and business plan with Accounting team and Regional Property Manager
• Review financial statements in a timely fashion, working closely with the property accounting team members
• Prepare variance report on a monthly basis
• Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed
• Recommend and oversee all capital improvements, deferred maintenance and upgrade programs
• Review and analyze all bid summaries for purchase of goods and services, monitor the vendors work, and guarantee accurate invoicing
• Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing and unlawful detainer/eviction actions

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans
• Maintain on-going, in-depth knowledge of associated market, market rents and demographics to give a competitive edge
• Evaluate and make recommendations for rental pricing
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process
• Verify weekly traffic sources, following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results
• Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all of the correct terms and conditions.
• Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Maintain passing e-shop, phone shop, and physical shop scores

Customer Service

• Complete a daily inspection of the property and market-ready units
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Supervise safety and risk management functions including coordinating monthly safety meetings
• Review resident retention programs, in an effort to continue to meet residents needs and improve retention
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends

Personnel Development

• Recruit and select team members by understanding process policies, procedures and core values
• Train, coach, and mentor team members, working with the training department as well as providing on-going feedback
• Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
• Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication
• Provide ongoing feedback to team members
• Provide recommendations for compensation adjustments, promotions, and terminations
• Run errands to support the property as necessary

• Answered phone calls and emails and responded to questions from prospects quickly and effectively.
• Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
• Set appointment times for individuals to tour facilities and see available units.

• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
• Distributed and followed up on tenant renewal notices.
• Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
• Participated in property inspections to prepare for move-ins and move-outs.