LAUREN WILSON
NORCROSS,GA
Summary
Experienced with property management, focusing on tenant satisfaction and operational efficiency. Utilizes strong problem-solving abilities to handle maintenance issues and administrative tasks effectively. Track record of fostering positive resident relations and ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Leasing/Assistant Manager
CWS Apartment Homes, LLC
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Processed payments through CheckScan
- DQ report
- Completed pre-close and close-outs on time
Leasing Consultant
Greystar Property Management
05.2023 - 09.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Help grew property fast as this was a lease up
Leasing Consultant
ECI Groups
01.2020 - 01.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Kept properties in compliance with local, state, and federal regulations.
Sales Associate
Wedding Angels
03.2019 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Business
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
River Ridge High School
Woodstock, GA05-2018
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Lease agreements
- File management
- CRM software
- Anyone Home
- Leasing and sales
- Application processing
- Telephone and email etiquette
- Sales techniques
- Property tours
- Phone and email etiquette
- Creative problem solving
- Lease renewals
- Closing techniques
- Training and mentoring
- Background checks
- Property marketing
- Background check process
Timeline
Leasing/Assistant Manager
CWS Apartment Homes, LLC
02.2024 - Current
Leasing Consultant
Greystar Property Management
05.2023 - 09.2023
Leasing Consultant
ECI Groups
01.2020 - 01.2022
Sales Associate
Wedding Angels
03.2019 - 07.2020
Business
Chattahoochee Technical College
High School Diploma -
River Ridge High School
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