Kiandranae Major
Laplace,LA
Summary
Adept at managing high-pressure situations and delivering exceptional customer service, I leveraged strong multitasking and team collaboration skills at Raising Cane’s to enhance operational efficiency and guest satisfaction. Specializing in cash handling and hospitality service, my proactive approach resulted in consistently positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Twin Peaks
2017.11 - 2019.05
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier Team Lead
Raising Cane’s
2014.02 - 2019.05
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Bachelor Of Arts - History
University of New Orleans
New OrleansSkills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Payment Processing
- Service prioritization
Certification
ServSafe Alcohol Safety Certification
Timeline
Waitress
Twin Peaks
2017.11 - 2019.05
Cashier Team Lead
Raising Cane’s
2014.02 - 2019.05
Bachelor Of Arts - History
University of New Orleans