Kiandre Jenkins
Bossier City,LA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Front End Team Lead (Manager)
Walmart Neighborhood Market
Bossier City, LA
08.2021 - Current
- Ensure customer satisfaction by greeting and answering their questions
- Assess department standards to align with customer needs
- Managed diverse groups effectively, ensuring cohesive teamwork
- Prioritized tasks to meet common store objectives
- Ability to communicate, take direction at all levels, and turn it into action
- Managed customer complaints and rectified issues to complete satisfaction
- Handled payment processing and provided customers with receipts and proper bills and change
- Resolved customer problems by investigating issues, answering questions and building rapport
- Monitored cash drawers in checkouts to verify adequate cash supply
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Cleaned shelves, counters and tables to maintain organized store
- Answered store and merchandise questions and led customers to wanted items
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Organized store by returning merchandise to proper areas and restocked displays
- Maintained knowledge of sales and promotions, return policies and security practices
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Maintained records related to sales for store management
- Coached, mentored and trained team members in order to improve their job performance
- Established processes to ensure efficient workflow throughout the organization
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency
- Analyzed customer feedback data to develop action plans for improving services offered
- Ensured compliance with all applicable laws, regulations, and industry standards
Assistant Store Manager
Super 1 Foods Grocery Store
Bossier City, LA
02.2021 - 08.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Maintained accurate records of all transactions, stock levels and employee performance metrics
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
- Ensured compliance with all safety regulations throughout the store premises
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects
- Coordinated with vendors to secure product availability at competitive prices
- Identified areas of operational inefficiency and implemented solutions to streamline processes
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed
- Provided leadership support during peak business hours by motivating staff members to meet targets
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary
- Organized weekly meetings with department heads to review progress on key objectives
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details and offering solutions
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Prepared staff work schedules and assigned team members to specific duties
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Assistant Store Manager
Brookshire's Grocery
Minden, LA
05.2021 - 02.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Handled scheduling for store shifts to achieve adequate staffing
- Maintained inventory by checking merchandise to determine levels
- Delegated assignments based on team strengths to optimize floor coverage and service levels
- Coached and developed store associates through formal and informal interactions
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Oversaw coaching and guidance of store employees to foster advancement in work operations
Grocery Manager
Brookshire's Grocery
Benton, LA
01.2015 - 05.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Maintained accurate records of all transactions, stock levels and employee performance metrics
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
- Ensured compliance with all safety regulations throughout the store premises
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development
Shift Manager
Dollar General
Benton, LA
03.2014 - 12.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Maintained accurate records of all transactions, stock levels and employee performance metrics
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
- Ensured compliance with all safety regulations throughout the store premises
Education
Diploma -
Benton High School
Benton, LAAssociate's degree - Biology
Southern University
Shreveport, LA05.2014
Skills
- Customer & Personal Service
- Written & Oral Communication
- Equipment Selection & Programming
- Critical Thinking & Conflict Resolution
- Negotiation & Persuasion
- Inventory Control & Reporting
- Financial & Records Databases
- Business Etiquette & Ethics
- Store Operations & Procedures
- Cash handling
- Complaint resolution
- Cash counting
- Credit returns processing
- Staff management
- Cash register operation
- Effective planning
Timeline
Front End Team Lead (Manager)
Walmart Neighborhood Market
08.2021 - Current
Assistant Store Manager
Brookshire's Grocery
05.2021 - 02.2021
Assistant Store Manager
Super 1 Foods Grocery Store
02.2021 - 08.2021
Grocery Manager
Brookshire's Grocery
01.2015 - 05.2020
Shift Manager
Dollar General
03.2014 - 12.2014
Associate's degree - Biology
Southern University
Diploma -
Benton High School