Kiandrea Millender

• Serve as a Career Rural Carrier with 8+ years of experience in postal operations, route management, customer service, safety compliance, and documentation.

• Communicate professionally with customers, coworkers, supervisors, and management regarding delivery concerns, service issues, operational changes, safety expectations, and USPS procedures.

• Listen to concerns, gather facts, document issues, and assist in resolving customer complaints, delivery problems, service failures, and workplace-related concerns.

• Maintain confidentiality and discretion when handling customer information, accountable mail, service concerns, and operational matters.

• Prepare and maintain accurate records, including route documentation, scanning records, service-related notes, customer issue documentation, and operational reports.

• Mentor and assist Rural Carrier Associates with route duties, scanner usage, safety procedures, customer service expectations, and proper workplace procedures.

• Coordinate daily work priorities, manage time-sensitive assignments, meet delivery deadlines, adapt to route changes, and communicate operational needs to management.

• Maintain a strong safety record while complying with USPS safety procedures, delivery standards, scanner requirements, accountable mail procedures, and workplace expectations.

• Prepared work area with necessary equipment to ensure efficient transfer and delivery of parcels.
• Scanned items accurately on hydraulic conveyor belts and assisted with loading and unloading packages.

• Coordinated pre-shift paperwork for syrup production; tested syrup pH levels prior to batch runs to ensure quality compliance.
• Entered production data into the company database and operated forklifts to move materials as needed.

• Received, unloaded and rotated daily inventory parts; input inventory data into the BOSANOVA computer system and maintained accurate records.
• Ordered and issued safety stock parts to production lines, preventing line-down situations and reporting shortages or damaged materials.
• Participated in cycle counts and inventory audits; filed documentation and communicated with suppliers and internal departments to resolve issues.

• Processed member financial transactions including deposits, withdrawals and loan payments; sold money orders and official checks.
• Balanced cash drawer daily and cross-sold credit union products and services.
• Provided routine information to members and directed them to appropriate departments for specialised services.

• Built relationships with new and existing customers by identifying needs and educating them on personal banking products.
• Assisted with mortgage, home equity and other retail loan applications; participated in outbound calls and sales activities.
• Provided teller assistance and maintained balanced cash drawer.

• Received deposits and loan payments, issued withdrawals and cashier's checks, and sold traveller's checks and bonds.
• Answered customer inquiries in person and by phone, referring customers to appropriate services.