Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Kiani Acevedo

Las Vegas

Summary

Dedicated to enhancing customer experiences through effective communication channels, including email, chat, and calls.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Kemper Corporation
03.2025 - Current
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
  • Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
  • Fostered culture of continuous learning among support team, enhancing overall expertise in product and customer service.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

VIP Area Sales

T-Mobile Arena
02.2018 - Current
  • Collaborated with a team to redesign and remodel the store to provide a better buying experience for customers
  • Created personalized promotions for customers.

Supervisor

MGM International
01.2024 - 04.2025
  • Enhanced team productivity through effective communication and collaboration strategies.
  • Managed high volume of customer inquiries, resolving concerns with strong problem-solving skills.
  • Provided outstanding customer support by delivering prompt and courteous assistance to clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Secretary

Deen Auto Sales
01.2023 - 12.2024
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients.

Education

Specialist In Psychology - Clinical Child Psychology

Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR
2003

Skills

  • Analytical problem solving
  • Goal-oriented mindset
  • Team leadership
  • Project organization
  • Client service
  • Process optimization
  • Sales expertise

Hobbies and Interests

My hobbies are serving my community as mental and emotional health safe space. I'm a tarot reader, reiki master who also help people find a balance is their everyday life. When I'm not doing any of that you can find me in nature with my camera.

Timeline

Customer Support Specialist

Kemper Corporation
03.2025 - Current

Supervisor

MGM International
01.2024 - 04.2025

Executive Secretary

Deen Auto Sales
01.2023 - 12.2024

VIP Area Sales

T-Mobile Arena
02.2018 - Current

Specialist In Psychology - Clinical Child Psychology

Inter American University of Puerto Rico Metropolitan Campus

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