Kiani Horky
Breakthru Beverage
Summary
Dedicated and adaptable with a passion for creating memorable experiences and making people feel welcomed and valued. With a strong commitment to helping others and ensuring guest satisfaction, I bring a positive and proactive approach to every interaction. I am focused on delivering exceptional service and creating joyful experiences.
10
Years of experience
Work History
Sales Development Representative
1 Year 6 Months- Collaborated with sales team to identify target markets and strategies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.Researched industry trends to understand the competitive landscape and needs.
- Provided feedback on customer preferences and trends.
- Maintained accurate records of customer information and sales activities.
- Developed relationships with existing customers to increase sales opportunities.
- Collaborated closely with colleagues from different departments on cross-functional projects.
- Tracked progress against goals using CRM software programs such as Salesforce.
Sales Associate
2 Months- Maintained cleanliness and organization of sales floor and storage areas.
- Collaborated with team members to enhance customer service experience.
- Rotating perishable items to ensure that food and drinks did not expire
- Restocked shelves as needed to ensure sufficient inventory levels.
- Placed special orders or called other stores to find desired items.
- Assisting customers with questions both over the phone and in person
- Packing online orders
- Processed customer transactions accurately at the register.
Sales Associate, Glass Engraver
1 Year 4 Months- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Restocking shelves and product placement
- Processed sales transactions accurately using point-of-sale systems.
- Trained new associates on sales techniques and store policies.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Creating custom glass-engraved items according to guests' needs
- Assisted customers with product selection and provided detailed product information.
Quick Service line worker
3 Months- In charge of taking orders and making personalized poke bowls
- Monitoring supply use.
- Placed in charge of restocking food on-line and preparing frozen food. Making specialty sauces with provided recipes.
- Checking fridge inventory and snack stock and reporting low inventory to the lead for ordering.
- In charge of call-in orders, and Uber or Doordash orders
- Operated assembly line equipment to prepare food items efficiently.
- Followed safety protocols to minimize hazards in the workplace.
- Assisted in training new line workers on operational procedures.
- Adhered to food safety regulations during food preparation processes.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees
Hostess and Food Runner
5 Months- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Technical Crew Member
3 Years 9 Months- Worked with design, construction, and set up for shows and other events hosted by the theatre
- Ensured safe, efficient layout and use of tools, materials, and equipment used in constructing sets
- Developed strategies for improving the patron experience at our events
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
Hostess
3 Months- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided patrons with estimated waiting times during peak service hours.
Education
Bachelor of Science - Restaurant And Lodging Management
GPA: cum laude
- Dean's List
- Honor Roll
- Florida Bright Futures Recipient
- Sigma Alpha Pi Member
- Phi Eta Sigma Member
- Eta Sigma Delta Member
Skills
Customer Service
Cash handling
Point-of-sale systems
Problem solving
Attention to detail
Inventory monitoring
Effective communication
Time management
Customer service
Timeline
Sales Development Representative
Breakthru Beverage
03.2025 - Current
Sales Associate
ABC Fine Wine and Spirits
12.2024 - 02.2025
Sales Associate, Glass Engraver
Arribas Brothers
07.2023 - 11.2024
Quick Service line worker
Poke n Go
04.2023 - 07.2023
Hostess and Food Runner
Gators Dockside
09.2021 - 02.2022
Hostess
Moon Thai and Japanese
01.2019 - 04.2019
Technical Crew Member
Countess de Hoernle Theatre
08.2016 - 05.2020
University of Central Florida
Bachelor of Science from Restaurant And Lodging Management