Kianna Ayers
Fontana,CA
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Quay Australia
Rancho Cucamonga, CA
11.2022 - Current
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
1st Assistant Department Manager
Skechers Superstore
CA
03.2017 - 06.2021
- Conducted regular staff performance evaluations, providing constructive feedback to foster professional growth.
- Mentored new employees on company policies, procedures, and customer service standards for consistency.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
Office Manager
Lavish Studios
Calabasas, CA
10.2014 - 06.2016
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Assisted with the development of marketing and promotional materials.
- Managed content creation, curation and scheduling for multiple social channels including Facebook, Twitter, Instagram, Pinterest and LinkedIn.
- Established and maintained relationships with influencers to boost brand awareness.
Education
Associate in Science (A.S.) - Physical Therapy Candidate
Chaffey College
Rancho Cucamonga07-2025
Skills
- Decision-making
- Recordkeeping and reporting
- Staff management
- Meeting coordination
- Hiring and training
- Payroll control
- Customer service
- Task delegation
- Adaptability and flexibility
- MS office
- Problem resolution
- Effective communication
Certification
Cpr
Timeline
Supervisor
Quay Australia
11.2022 - Current
1st Assistant Department Manager
Skechers Superstore
03.2017 - 06.2021
Office Manager
Lavish Studios
10.2014 - 06.2016
Associate in Science (A.S.) - Physical Therapy Candidate
Chaffey College