Kianna Casilang
Santa Clara,CA
Summary
Dynamic sales professional with a proven track record at Sanrio, recognized for building strong customer relationships and resolving complex challenges. Expertise in task delegation and new hire training, contributing to team success through collaborative efforts and meticulous attention to detail. Aiming to leverage these skills to enhance operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Associate/Key Holder
Sanrio
Cupertino, CA
11.2024 - 11.2025
- Assisted customers with product selection and provided personalized service.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained merchandise displays to enhance visual appeal and attract customers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Maintained accurate stock records, including receiving and cycle counting of products.
Assistant Manager
Suisun Seafood Center
Suisun City, CA
07.2023 - 08.2024
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Cashier/Grocery Stocker
Suisun Seafood Center
Suisun City, CA
07.2021 - 08.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Teaching Assistant
Kumon Math & Reading Centre
Fairfield, CA
09.2017 - 08.2023
- Monitored student performance on assignments and assessments throughout the year.
- Assisted students in developing effective study habits for success in school.
- Prepared and administered tests to assess student understanding of course material.
- Worked one-on-one with struggling learners on how to approach difficult subjects and to support them to improve on said difficult subjects
Education
Bachelor of Science - Biology (Concentration: Systems Physiology)
San Jose State University
San Jose, CA05-2027
High School Diploma -
Armijo High School
Fairfield, CA06-2020
Skills
- Attention to detail
- Punctual and reliable
- Problem solving
- Customer service
- Shipment processing
- Team management
- Customer rapport and assistance
- Visual merchandising
Languages
English
Native/ Bilingual
Tagalog
Limited
Timeline
Sales Associate/Key Holder
Sanrio
11.2024 - 11.2025
Assistant Manager
Suisun Seafood Center
07.2023 - 08.2024
Cashier/Grocery Stocker
Suisun Seafood Center
07.2021 - 08.2024
Teaching Assistant
Kumon Math & Reading Centre
09.2017 - 08.2023
Bachelor of Science - Biology (Concentration: Systems Physiology)
San Jose State University
High School Diploma -
Armijo High School