KIANNA COLTON
Dallas,TX
Summary
Summary Statement
Meticulous customer service experience offering more than 5 years of experience providing administrative support in the customer service industry. Successful at preparing agendas, scheduling meetings and following up on action items.
Overview
11
11
years of professional experience
Work History
Administration assistant
Worldwide flight services
10.2021 - Current
- Filing documents, data entry of documents
- Greeting guests, setting appointments, setting up meetings
Fraud specialist
Bank of America
03.2020 - 06.2021
- Replaced lost, stolen or fraudulent debit and or credit cards
- Filed fraud claims for unauthorized charges
- Filed billing disputes for over charges, double charges
- Updated basic account personal information
Mortgage Specialist
Mufg union bank
04.2019 - 03.2020
- Inbound calls from customers requesting copies of mortgage statements
- Processed mortgage payments over the phone
- Processed documents necessary for property insurance
Phone banker
Wells Fargo bank
05.2018 - 04.2019
- Inbound calls from customers regarding checking and savings accounts processed online transfers between accounts
- Replaced lost,stolen,fraudulent debit cards
- Provided bank account information
Home equity specialist
Wells Fargo bank
09.2016 - 05.2018
- Provided account balance information for line of credit checked status of necessary documents needed to access or process new line of credit
- Updated account information
Account Specialist
Principal Financial Group
07.2014 - 09.2016
- Inbound calls from customers and or dental and vision offices for dental claims or vision claims status
- Provided co pay amounts due
- Provided basic information for accounts
Customer service
Wells Fargo bank
06.2013 - 07.2014
- Inbound calls from customers regarding balance due information on retail credit cards
- Provided copies of statements assisted customers with applying for new retail credit card accounts
Lead
Chucks Restaurant
11.2011 - 06.2013
- Provided meals to customers
- Greeted and seated customers
- Assisted with training new servers
- Prepared beverages
Education
High school diploma - General Studies
East high school
Associate degree - Dental Hygiene
Des Moines Area Community College
Ankeny, IASkills
- Customer service
- Fraud
- Credit cards
- Call center
- Microsoft office
- Mail Handling
- Verifying Data Accuracy
- Credit Checks
Timeline
Administration assistant
Worldwide flight services
10.2021 - Current
Fraud specialist
Bank of America
03.2020 - 06.2021
Mortgage Specialist
Mufg union bank
04.2019 - 03.2020
Phone banker
Wells Fargo bank
05.2018 - 04.2019
Home equity specialist
Wells Fargo bank
09.2016 - 05.2018
Account Specialist
Principal Financial Group
07.2014 - 09.2016
Customer service
Wells Fargo bank
06.2013 - 07.2014
Lead
Chucks Restaurant
11.2011 - 06.2013
High school diploma - General Studies
East high school
Associate degree - Dental Hygiene
Des Moines Area Community College
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